Humanfit is an affordable luxury brand that specializes in leather products, shirting, and suiting. Established in the 1980s, Humanfit has already served more than fifty thousand customers and has provided employment opportunities to more than 100 employees indirectly or directly. The company aims to continue its endeavour for timeless design, quality, craftsmanship, and luxury all the while catering to the ever-changing needs of its customers and maintaining affordable price range

Customer Service Representative

Views: 1847 | Apply Before: 1 week, 1 day from now

Basic Job Information

Job Category	:	Marketing / Advertising / Customer Service
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Kathmandu
Offered Salary	:	NRs. 20,000.00 Monthly
Apply Before(Deadline)	:	Oct. 17, 2024 23:55 (1 week, 1 day from now)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than or equal to 1 year
Age	:	More than 25 years
Professional Skill Required	:	Attention to Detail Communication Time Management Work Under Pressure Customer Service

Other Specification

Bachelor's degree in Business Administration, Marketing, or a related field.
Minimum of 1 years of experience in customer service, preferably within the garments or carpet industries.
Strong knowledge of digital platforms and IT tools.
Excellent communication skills, both written and verbal.
Proven track record of providing exceptional customer service.
Proficiency in data entry and customer relationship management software.
Strong problem-solving and multitasking abilities.
Ability to work independently and in a team setting.

Job Description

We are seeking a highly motivated and customer-centric individual to join our team as a Customer Service Representative. The ideal candidate should have a strong digital platform and IT background, with excellent communication and interpersonal skills. They should also be proficient in data entry and possess a customer-first attitude.

Responsibilities:

Interact with customers through various digital platforms and provide prompt and accurate responses to their inquiries.
Use data entry tools and software to enter and update customer information in the company database.
Assist customers with product information, order placement, and resolution of any issues or concerns.
Maintain customer records and keep track of their interactions and transactions.
Monitor and respond to customer reviews and feedback on various online platforms.
Collaborate with the sales and production teams to ensure timely delivery of products and services to customers.
Maintain a high level of product knowledge to effectively support customers and cross-sell other products.
Work closely with the IT team to troubleshoot any technical issues faced by customers.
Handle customer complaints and escalate complex issues to the appropriate department for resolution.
Meet and exceed customer service goals and KPIs set by the company.