SabKura.com

Information / Computer / Technology

Customer Service Representative

Views: 5121|Published on: Aug 12, 2024

Marketing / Advertising / Customer Service

Mid Level

Full Time

Vacancy: 1

New Baneshwor, Kathmandu|

Experience: More than or equal to 2 years|

NRs. 20,000 - 30,000 Monthly

Job Description

Roles and responsibilities of this job

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the primary point of contact for our customers, providing exceptional service and support. The ideal candidate possesses excellent communication skills, problem-solving abilities, and a genuine commitment to ensuring customer satisfaction.

Responsibilities:

Establish and maintain positive relationships with customers by delivering excellent service and resolving issues in a timely and efficient manner
Identify and assess customer needs to provide accurate and effective solutions
Develop a comprehensive understanding of our products or services to provide accurate information and guidance to customers
Stay updated on product/service changes, updates, and promotions
Accurately document customer interactions and transactions in the customer relationship management (CRM) system
Provide feedback to the management team on recurring issues and contribute to the improvement of processes
Communicate proactively with customers regarding job demands and information
Effectively convey complex information in a clear and understandable manner

Qualifications:

Bachelor degree/ high school diploma
Atleast 2-3 years of previous experience in customer service or a related field is preferred.
Able to work independently and coordinate with team members
Good communication skills
Ability to learn new technologies quickly

Job Specification

Required qualifications for this job

Required Education Level:Higher Secondary (+2/A Levels/IB)

Required Experience:More than or equal to 2 years

Other Specification

Working Days: 6 days a week (Sunday-Friday)
Office Timing: 9:00 am-5:00 pm
Company benefits: lunch, Tea/Coffee, Annual Retreat

Skills Required

Required skills for this job

Communication

Problem Solving

Customer Service

Adaptability Skills

Client Relation

Salary

Offered financial and non-financial compensation for this job

Offered Salary:NRs. 20,000 - 30,000 Monthly

Applying Procedure

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Apply Before: Sep 11, 2024

About the organization

SabKura.com

Information / Computer / Technology

New Baneshwor, Kathmandu, Nepal

One of the rapidly expanding information technology companies is Sabkura.com, which is based in Kathmandu, Nepal. In order to offer IT solutions in Nepal, it was established in 2013. Software solutions, online marketing, site design and development, mobile app development, and graphic design are just a few of the services offered by Sabkura.com.