• Provide knowledgeable answers to questions about product, pricing and availability
• Analyze and make the best suggestion to fit customer's requirement
• Handle and process online & telephonic orders
• Ensure excellent service standards & maintain high customer satisfaction
• Promptly identify & resolve customer issues
• Communicating with clients via phone calls
• Identifying and resolving client queries 
• Maintaining a detailed and accurate record of all client details and communications 
• Building and maintaining long-lasting business relationships with clients 
• Ensuring to respond to client queries in a professional and timely manner 
• Providing clients with relevant information on the products and services offered
• Identifying and making promotional/marketing offers to potential clients
• Direct call with customers to address their queries/issues
• Ability to communicate issues to tech support team and resolve the issues at the earliest possible
• Make sure product delivery is performed on time.
• Check and co-ordinate with Logistics Department
• Responsible for ensuring communication and reporting stakeholders
• Other tasks as assigned

Required Skills

• Should be excellent at using all Microsoft Office tools.
• Effective planning and organizing skill.
• Excellent English written and verbal communication skills.
• Ability to work in a pressurized environment.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize work.
• Ability to handle Outlet (Store).