Foodmandu

Customer Service Representative

Foodmandu

Customer Service Representative

Foodmandu is an e-commerce company providing on-demand food delivery service inside Kathmandu, Lalitpur, and Bhaktapur and Pokhara as well. We are the first company in Nepal with innovative concept of connecting foodies with the most popular restaurants in the city and delivering customer's orders at their door-step.

Customer can order food via our website www.foodmandu.com or our mobile app available on Android and IOS platforms. Having started its operation in 2010, Foodmandu has now grown to 250 plus team members serving 300000+ customers from the widest range of 800 plus partner restaurants.

We are looking for some energetic individuals with good interpersonal and communication skills for our customer service team. Be a part of the rapidly growing online service company. There are vacancies for following position at the moment.
Foodmandu is an e-commerce company providing on-demand food delivery service inside Kathmandu, Lalitpur, and Bhaktapur and Pokhara as well. We are the first company in Nepal with innovative concept of connecting foodies with the most popular restaurants in the city and delivering customer's orders at their door-step.

Customer can order food via our website www.foodmandu.com or our mobile app available on Android and IOS …

Customer Service Representative

Views: 4169 | Apply Before: 1 day, 10 hours from now

Designation                   : Customer Service Representative
Academic Qualification: Bachelors Running
Minimum experience   : Fresher
Job location                  : Bhatbhateni, Naxal
Job Type                        : Full Time & Part Time
Full Time                        : 10:00 AM - 6:00 PM / 2:00 PM - 10:00 PM
Part Time                       : 5:00 PM – 10:00 PM
Job Position                   : Entry Level
Salary                             : Attractive salary along with overtime and Night Allowances

Job Description:

  • Answer phone calls and respond to customer inquiries regarding products and services.
  • Recommend product or service by collecting customer information and analyzing their product and service needs.
  • Handle and process online and telephonic orders.
  • Mobilize delivery staffs in wise, effective and efficient manner.
  • Ensure excellent service standards and maintain high customer satisfaction.
  • Know the company’s products and services and stay updated with the related issues.
  • Promptly identify and resolve customer issues and follow up to ensure resolution.
  • Contribute to team effort by accomplishing related results as needed.

Other Requirements:

  • Bachelors running
  • Experience in call center or hospitality industry will be added advantage
  • Should be willing to work in evening shift
  • Should be willing to work in weekends and public holidays
  • Should have a 2 wheeler and valid driving license

Benefits

  • Social Security Fund
  • Festival allowance
  • Friendly and Collaborative work environment
  • Night and morning allowances

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