About the job

Company Description

At Masta Kala , we make "Made In Nepal" gifting accessible with diverse, affordable, and premium options for all ages and occasions. Serving both individual and corporate needs, our personalized gifts offer exceptional value. Join us as we set the standard for gifting excellence and expand our reach globally.

Role Description

This is a full-time on-site role for a Customer Service Representative at Masta Kala located in Kathmandu, Nepal. As a Customer Service Representative, you will be responsible for providing excellent customer service and support. Your day-to-day tasks will include addressing customer inquiries and concerns, resolving customer issues, ensuring customer satisfaction, and delivering a positive customer experience.

Qualifications

• Customer Service Representatives and Customer Support skills
• Customer Satisfaction and Customer Service skills
• Customer Experience skills
• Excellent communication and interpersonal skills
• Strong problem-solving and multitasking abilities
• Attention to detail and accuracy
• Ability to work effectively in a team environment
• Prior experience in a customer service role is a plus
• Fluency in English and Nepali languag