N.I.E. Nepal Institute of Engineering

Customer Service Representative

N.I.E. Nepal Institute of Engineering

Customer Service Representative

N.I.E. is an ed-tech platform. We specialize in conducting audio-visual classes, organizing events, and providing online, physical, and customized training to corporate offices and government as well as non-government organizations all across Nepal. We are focused on Capacity building of Engineers and believing in addition values to the Engineering community.

Customer Service Representative

Views: 2950 | This job is expired 2 days, 15 hours ago

Basic Job Information

Job Category : Marketing / Advertising / Customer Service
Job Level : Mid Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : New Baneswor, Kathmandu
Offered Salary : Negotiable
Apply Before(Deadline) : Jun. 19, 2024 23:55 (2 days, 15 hours ago)

Job Specification

Education Level : Higher Secondary (+2/A Levels/Ib)
Experience Required : More than or equal to 1 year

Job Description

We are seeking a dedicated and personable Customer Service Representative to join our team. The ideal candidate will be responsible for managing inquiries, resolving issues efficiently, and ensuring a positive communication experience.

Key Responsibilities:

  • Handling of the company web application and using it in daily works.
  • Respond to customer inquiries via phone, email, chat, or in-person.
  • Provide accurate information about the company services.
  • Handle and resolve customer complaints in a timely and professional manner.
  • Assist customers with information, prices and try to convert sales.
  • Maintain accurate and detailed records of customer interactions and transactions.
  • Update customer information in the company database.


  • Education: Plus two or above.
  • Experience: Previous experience of minimum one year in customer service or a related field is preferred.


  • Excellent verbal and written communication skills.
  • Sound Knowledge on computer handling and familiar with the internet.
  • Experience of using web applications is preferred.
  • Prior experience of using MS word, excel, spreadsheets and similar tools.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency in using customer service software and tools.
  • Ability to work under pressure and manage multiple tasks simultaneously.


  • Empathy and patience in dealing with customers.
  • Good Personality.
  • Strong organizational skills.
  • A positive attitude and willingness to learn.

Company Benefits

  • Competitive Salary
  • Sales Incentives
  • Other facilities

This job has expired.

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