Techminds Network
Information / Computer / Technology

Techminds Network – is a truly broadband Internet and Network Service provider with the distinction in the communication industry. Established in the year 2002, with a mission to provide different value added telecom services like internet, intranet, IP-TV and Fiber Optical Lease services to corporate and home with high quality and at an affordable cost. Techminds, with its’ strong vision has been able to build a strong Fiber Optical infrastructure network all over Nepal. With its robust Fiber Optical network we are able to connect all the government Schools, Health Post, Rural Municipality, Municipality and Wards of 26 districts of Nepal.

Customer Service Representative-L1 Support

Views: 2066 | This job is expired 1 year, 3 months ago

Basic Job Information

Job Category	:	IT & Telecommunication
Job Level	:	Entry Level
No. of Vacancy/s	:	[ 4 ]
Employment Type	:	Full Time
Job Location	:	Nakhu, Lalitpur
Offered Salary	:	Not Disclosed
Apply Before(Deadline)	:	Apr. 17, 2024 23:55 (1 year, 3 months ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	Less than or equal to 1 year
Professional Skill Required	:	Interpersonal Skills Management Communication Multitasking Customer Service

Other Specification

Bachelor's degree in information technology, computer engineering, or awaiting results ∙ Fresher or 1 year of technical support experience.
Basic knowledge of hardware and networking, including routers and switches. CCNA certification would be advantageous.
Good Communication, Active Listening, Empathy, Patience, Time Management.
Own a laptop and a two-wheeler with valid driver's license.

Job Description

To efficiently handle a customer's call, obtain information from the customer, and determine the difficulty the customer is experiencing.
To place the ticket under the appropriate support ticket heading.
Troubleshoot issues with the internet and IPTV.
Resolve any escalated concerns in a timely and effective manner.
Show concern for the customer and compile a report.
Appropriate escalation to the appropriate departments.
Escalate complex issues to the Team lead/ Supervisor to facilitate timely resolution.
Collaborate with team members to share best practices, technical insights, and innovative solutions, contributing to the overall expertise of the support team.

This job has expired.

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