Mobility Freight was incorporated in 2021 with its registered office at Kalimati -13, Kathmandu, Nepal. It was established with a motive to cater the dynamic needs and unique requirements of the Nepalese importer and exporter on an end-to-end basis. Mitigating the possible risk and damages, the team at Mobility Freight is well known for handling the shipments professionally...!

Customer Service Representative

Views: 1103 | This job is expired 6 days, 21 hours ago

Basic Job Information

Job Category	:	Marketing / Advertising / Customer Service
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Kathmandu
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	May. 25, 2023 23:55 (6 days, 21 hours ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than or equal to 2 years
Professional Skill Required	:	Interpersonal Skills Communication Negotiation Analytical Excel Statistical

Other Specification

Bachelor's degree in BBA or BBS or in related field with good command in English & Hindi
Master's degree in business administration will be preferable.
Advanced knowledge in MS Office package (especially Word, Outlook, PowerPoint & Excel)
Excellent analytical and communication skills both in English and Hindi.
Good negotiation skills with ability to maintain vendor relationship.
In-depth knowledge of customer relationships with attractive communication.
Ability to develop good relationships and keep abreast of industry trends.
Capable of working effectively under pressure maintaining a healthy office environment.
Candidates may occasionally be required to work beyond regular office hours sitting remotely also.

Job Description

We are looking for a smart and versatile Customer Service Representative who will take responsibility for creating a good bridge between overseas clients and local customers.

Maintain good relationships with overseas clients, shipping line agencies, clearing agencies, and local customers.
Update the shipment details and tracking information to the customer daily.
Maintain daily update sheet of the shipment.
Analyze competitor rates and market trends to increase sales and profitability.
Negotiate the rates to overseas clients in a more effective and efficient way.
Compare sales trends to identify the cause of a decrease or increase in sales volume.
Coordinate with vendors/service providers on daily basis through emails and phone calls during and before/after office hours as required.
Prepare and present customer service reports to the management on a daily and weekly basis.

Note: Ladies Candidates having 2 years of experience in a similar field would be given more priority. Candidates from another sector can also apply.

This job has expired.

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