Thuprai Solutions

Customer Service Representative

Thuprai Solutions

Customer Service Representative

Thuprai is a digital platform for arts and literature. Thuprai is an e-commerce platform for selling physical books. Thuprai became a prominent company for the online book business in Nepal after a few months of its launch and also started assisting publishers to explore and expand the book market. Thuprai has been helping publishers in making their paperbacks and hardcovers available worldwide through major retailers like Amazon, and Barnes & Noble employing print-on-demand technologies. Thuprai has also been helping publication houses make their books available digitally on international platforms like Amazon Kindle, Rakuten Kobo, Google Play Books, Apple Books.

Thuprai is a digital platform for arts and literature. Thuprai is an e-commerce platform for selling physical books. Thuprai became a prominent company for the online book business in Nepal after a few months of its launch and also started assisting publishers to explore and expand the book market. Thuprai has been helping publishers in making their paperbacks and hardcovers available worldwide through major …

Customer Service Representative

Views: 2930 | This job is expired 10 months, 4 weeks ago

Basic Job Information

Job Category : Marketing / Advertising / Customer Service
Job Level : Entry Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Mahadevsthan, Koteshwor
Offered Salary : NRs. 15,000.00 - 20,000.00 Monthly
Apply Before(Deadline) : Jun. 01, 2023 23:55 (10 months, 4 weeks ago)

Job Specification

Education Level : Under Graduate (Bachelor)
Experience Required : More than or equal to 1 year
Professional Skill Required : Interpersonal Skills Communication Administration Public Relations
Other Specification
  • At least 1 year of relevant work experience
  • Excellent communication skills: Must be able to communicate effectively with customers, both verbally and in writing, and be able to explain complex information in simple terms
  • Customer service experience: Previous experience in a customer service role can be an advantage, as it demonstrates an understanding of customer needs and expectations
  • Product knowledge: Must have a good understanding of the company's products or services, pricing, and features, and be able to answer customers' questions
  • Problem-solving skills: Should be able to identify and resolve customer issues and complaints, and be able to work under pressure
  • Interpersonal skills: Should be friendly, empathetic, and patient, and be able to build rapport with customers
  • Computer skills: Should be comfortable using computer programs and software for data entry, order processing, and customer management

Job Description

  • Responding to customer inquiries and requests through various communication channels such as phone, email, chat, or social media
  • Providing accurate and timely information about products or services, pricing, availability, shipping, and billing
  • Assisting customers with placing orders, tracking shipments, and resolving any issues or complaints
  • Identifying and assessing customers' needs and recommending appropriate solutions or products
  • Maintaining accurate customer records and updating relevant information as needed
  • Collaborating with other departments within the company, such as sales, marketing, or logistics, to ensure a seamless customer experience
  • Adhering to company policies, procedures, and quality standards while providing excellent customer service
  • Staying up-to-date with product knowledge, industry trends, and customer service best practices
  • Escalating complex or unresolved issues to higher-level support or management for resolution
  • Conducting follow-up communication with customers to ensure satisfaction and build relationships
  • Work with internal departments to meet customer's needs
  • Data entry in various platforms

This job has expired.

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