Customer Service Representative

Sajilo Sewa

Naya Bato

This job is expired 2 years ago

Customer Service Representative

Basic Job Information

Job Category	:	Marketing / Advertising / Customer Service > Client servicing, Customer relationship, Online support
Job Level	:	Entry Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Part Time
Job Location	:	Naya Bato
Offered Salary	:	NRs. 10,000 - 15,000 Monthly
Apply Before(Deadline)	:	May. 04, 2023 23:55 (2 years ago)

Job Specification

Education Level	:	Higher Secondary (+2/A Levels/Ib)
Experience Required	:	More than or equal to 1 year

Other Specification

Qualification: Intermediate Level (Fresher with good communication skills are encourage to apply)

Required Skills and Knowledge:

Excellent communication and writing skills in both English and Nepali.
Active listening skills and interpersonal skills.
Customer Orientation and ability to respond/adopt the different style of characters.
Should have basic skills related to MS-Excel and MS-Word.

Language

Proficiency in Nepali and English

Job Description

We are looking for enthusiastic learners who can handle pressure and work with the team effectively and efficiently. The position is open for everyone who is proficient on communication methods and professional conversation.

Nature of employment: Part-Time
Working Hours: Shift wise

Essential Duties and Responsibilities:

Managing and handling phone call and social media leads.
Assigning technician to clients and handling orders.
Maintain daily database and keep record of customer interaction.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Identify and assess the customer’s needs to achieve satisfaction.
Calling existing clients to take service feedback.
Weekly and monthly report preparation of customer accounts and information.

This job has expired.

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