The Customer Service Representative is accountable for supporting both business and operational functions. You will be responsible for coordinating and assisting the teams in handling customer inquiries on the e-commerce platforms and emails. Fast, concise, and clear communication is key, as are cross-functional relationships with global and local teams.

• A good listener and with an empathetic ear to understand new and existing customer’s needs
• Consistently provide genuine, friendly, personable, and professional service
• Ensure excellent service standards and maintain high customer satisfaction
• Handle and process online and WhatsApp orders with accuracy and attention to detail
• Liaise with production, packaging, shipping, and other stakeholders as and when needed
• Document action steps are taken in computerized systems
• Stay up to date on company products, features, and programs as well as industry trends
• Perform additional functions that may be assigned at the discretion of management
• Go above and beyond advocating for every customer concern and request in emails and
• eCommerce platforms
• Communicate with clients passed on by the business development team
• Promptly identify and resolve customer issues and follow up to ensure resolution

Work Hours: 10 a.m. to 5 p.m. (Including a 45-minute lunch break)

Work Benefits

• Paid annual leave and sick leave
• Paid maternal and parental leaves
• Good work environment
• Continuous learning and development
• MacBook - Because hard worker deserves the best things
• Office-sponsored daily lunch and other benefits
• Parties and events – work hard, the party even harder!