Felt and Yarn

Customer Service Representative

Felt and Yarn

Customer Service Representative

Felt and Yarn is a proud provider of premium quality, ethically produced, and eco-friendly handcrafted felt supplies ranging from home decor, cozy shoes, novelty cat caves, rugs, yarns, and many more! Our fine quality wool is processed by hand from local sheep and meticulously dyed and felted into gorgeous and whimsical items with love, from start to finish. Whatever you need, from themed holiday decor, colorful felt balls, to natural cat and dog toys; we have the perfect felted fun for your home.

Our production is centered around employing local household Nepalese women, providing them with training, fair wages, and a safe working environment, by choosing Felt and Yarn you choose to support sustainable, eco-conscious craft and make upskilling the people of our remote villages possible. Thank you, enjoy our soft, colorful products!

Felt and Yarn is a proud provider of premium quality, ethically produced, and eco-friendly handcrafted felt supplies ranging from home decor, cozy shoes, novelty cat caves, rugs, yarns, and many more! Our fine quality wool is processed by hand from local sheep and meticulously dyed and felted into gorgeous and whimsical items with love, from start to finish. Whatever you need, from themed holiday …

Customer Service Representative

Views: 3180 | This job is expired 2 weeks, 6 days ago

Basic Job Information

Job Category : Marketing / Advertising / Customer Service > Client servicing, Copywriter, Customer relationship, Marketing Strategy, Online support
Job Level : Entry Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Khusibu, Nayabazzar-16, Kathmandu, Nepal
Offered Salary : NRs. 18,000.00 - 25,000.00 Monthly
Apply Before(Deadline) : Jul. 30, 2022 23:55 (2 weeks, 6 days ago)

Job Specification

Education Level : Bachelor
Experience Required : More than or equals to 1 year
Professional Skill Required : Writing Customer Service Creative Thinking Good Listener Spreadsheets
Other Specification

Every day, we get a lot of messages to inquire about products, place orders, change orders, or know how far the shipment has reached. As CSR, your core job is to give your best and solve any query of customer without losing calmness.

Requirement

  • Minimum of 1 year of work experience
  • Amazing customer service skills
  • Experience working in a fast-paced environment with attention to detail
  • Entrepreneurial mindset
  • Ability to meet deadlines
  • Solution-focused mindset
  • Ability to withstand criticism and maintain a cool head
  • Excellent written and verbal communication
  • Experience with E-commerce platforms and Google Applications
  • Excellent time management skills and prioritization of workload
  • Ability to follow instructions and work autonomously to achieve deadlines
  • Proven multi-tasker that can manage several projects at once under tight deadlines
  • Good work ethics and integrity with ability to work with diverse team - Team work means dream work

Job Description

The Customer Service Representative is accountable for supporting both business and operational functions. You will be responsible for coordinating and assisting the teams in handling customer inquiries on the e-commerce platforms and emails. Fast, concise, and clear communication is key, as are cross-functional relationships with global and local teams.

  • A good listener and with an empathetic ear to understand new and existing customer’s needs
  • Consistently provide genuine, friendly, personable, and professional service
  • Ensure excellent service standards and maintain high customer satisfaction
  • Handle and process online and WhatsApp orders with accuracy and attention to detail
  • Liaise with production, packaging, shipping, and other stakeholders as and when needed
  • Document action steps are taken in computerized systems
  • Stay up to date on company products, features, and programs as well as industry trends
  • Perform additional functions that may be assigned at the discretion of management
  • Go above and beyond advocating for every customer concern and request in emails and
  • eCommerce platforms
  • Communicate with clients passed on by the business development team
  • Promptly identify and resolve customer issues and follow up to ensure resolution

Work Hours: 10 a.m. to 5 p.m. (Including a 45-minute lunch break)

Work Benefits

  • Paid annual leave and sick leave
  • Paid maternal and parental leaves
  • Good work environment
  • Continuous learning and development
  • MacBook - Because hard worker deserves the best things
  • Office-sponsored daily lunch and other benefits
  • Parties and events – work hard, the party even harder!

This job has expired.

Job Action

Similar Jobs

job_detail_page
Search, Apply & Get Job: FREE