Foodmandu

E-Commerce/ E-Business

Customer Service Representative

Views: 3845|Published on: May 18, 2022

Marketing / Advertising / Customer Service

+1 more

Entry Level

Full Time

Vacancy: 5

Bhatbhateni, Naxal|

Experience: Not Required|

Not Disclosed

Job Description

Roles and responsibilities of this job

Scope of Role:

We have tons of foodies calling us every day to place orders, change orders and to check on how far away their food is till it reaches their bellies. This is a crucial role as CSR guides all our riders, restaurant partners and foodies to fulfill one promise – delivery hot food as fast as possible.

Do you think you are up for the challenge?

Here’s what you’ll be doing:

Receive phone calls from customers inquiring about restaurant partners and their offerings.
Understand customer’s food mood. Every customer is different and craves a different meal. Analyze and make the best suggestion to fit their food mood.
∙Handle and process online and telephonic orders.
∙Our delivery team is the front-line warriors and often need assistance with regards to order pickup and delivery. Mobile them in a wise, effective and efficient manner.
Keep our foodies coming back for more. Ensure excellent service standards and maintain high customer satisfaction.
∙Stay up to date with our restaurant partner’s offerings and any recent issues.
Promptly identify and resolve customer issues and follow up to ensure resolution.
Contribute to team effort by accomplishing related results as needed.

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:Not Required

Other Specification

Having a Bachelor’s degree in management or equivalent field,
Experience in customer service or hospitality industry is a plus,
Having good working knowledge of basic computer applications,
A good listener and with an empathetic ear to understand customer’s needs,
Be able to speak in a friendly, professional and well-mannered tone. Brownie points if you are a foodie too. Remember, it takes one to know one,
Be capable of dealing calmly and politely with hangry customers waiting for their orders,
A quick decision maker and a logical thinker under difficult situations,
Teamwork makes the dream work. Work and collaborate with our army of CSR team members to adapt and solve problems,
Ability to multi-task, prioritize and manage time effectively,
Hangry + customer is a challenging situation. Have the ability to withstand criticism and maintain a cool head. We promise they come around,
Our customers come from all walks of life. Have the ability to converse effortlessly with them be it in Nepali or English.

Specific Requirements:

Should be willing to work in evening shift that includes until 10 PM,
Should be willing to work in weekends and public holidays,
Having a driving license and personal vehicle (two wheelers) is highly preferred.

NOTE: Freshers are also encouraged to apply.

Skills Required

Required skills for this job

Communication

Problem Solving

Time Management

Interpersonal Skills

Salary

Offered financial and non-financial compensation for this job

Offered Salary:Not Disclosed

Applying Procedure

Click on Login to Apply to get the email address / external link to apply.

Note: You need to be a registered jobseeker to view the applying email address / external link.

Apply Before: May 25, 2022

About the organization

Foodmandu

E-Commerce/ E-Business

BhatBhateni, Kathmandu, Nepal

Foodmandu is an e-commerce company providing on-demand food delivery service inside Kathmandu, Lalitpur, and Bhaktapur and Pokhara as well. We are the first company in Nepal with innovative concept of connecting foodies with the most popular restaurants in the city and delivering customer's orders at their door-step.

Customer can order food via our website www.foodmandu.com or our mobile app available on Android and IOS platforms. Having started its operation in 2010, Foodmandu has now grown to 250 plus team members serving 300000+ custmers from the widest range of 800 plus partner restaurants.

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