Sajilo Marmat Sewa (SMS)

Customer Service Representative

Views: 2278|Published on: Apr 25, 2022|

Marketing / Advertising / Customer Service

+4 more

Entry Level

Part Time

Vacancy: 1

Nayabato , Lalitpur|

Experience: Not Required|

Not Disclosed

Job Description

Roles and responsibilities of this job

We are looking for enthusiastic learners who can handle pressure and work with the team effectively and efficiently. The position is open for everyone who is proficient on communication methods and professional conversation.

Essential Duties and Responsibilities

Managing and handling phone call and social media leads.
Assigning technician to clients and handling orders.
Maintain daily database and keep record of customer interaction.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Identify and assess the customer’s needs to achieve satisfaction.
Calling existing clients to take service feedback.
Weekly and monthly report preparation of customer accounts and information.

Job Specification

Required qualifications for this job

Required Education Level:Higher Secondary (+2/A Levels/IB)

Required Experience:Not Required

Other Specification

Required Skills and Knowledge:

Excellent communication and writing skills in both English and Nepali.
Active listening skills and interpersonal skills.
Customer Orientation and ability to respond/adopt the different style of characters.
Should have basic skills related to MS-Excel and MS-Word.

Language

Proficiency in Nepali and English

Skills Required

Required skills for this job

Marketing

Management

Communication

Customer Service

Interpersonal Skills

MS Excel

Ms-Word.

Salary

Offered financial and non-financial compensation for this job

Offered Salary:Not Disclosed

Applying Procedure

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Apply Before: May 10, 2022

About the organization

Sajilo Marmat Sewa (SMS)

Sajilo Sewa is a one stop maintenance solution to all the daily needs for the household and corporate houses.

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Sajilo Marmat Sewa (SMS)

Customer Service Representative