Saathimart Incorporate
Consumer Products / FMCG

Saathimart Inc. Pvt Ltd has opened its retail outlets all over Nepal. Saathimart’s retail offline outlets are operated under 3 business model; Franchise owned and Franchise operated model (FOFO), franchise owned and company operated (FOCO) and company owned and company operated (COCO) and is the first o2o commerce of Nepal. Customers can order groceries online via our website www.saathimart.com and mobile application (Saathimart). Saathimart aims to delivery goods to consumer doorsteps within 12 hours of order confirmation all over nepal.

The journey started 11 years ago in 2009 from a manufacturing company. After gaining experience for more than 10 years in distributorship, retail and wholesale market in Nepal, we came up with an idea of Saathimart; a retail and online business idea. The company that would enable small as well big entrepreneurs to extend their scope by offering an online platform, enabling young and experienced entrepreneurs through affiliate marketing to earn in Nepal.

Customer Service Representative

Views: 1183 | This job is expired 4 years, 2 months ago

Basic Job Information

Job Category	:	Marketing / Advertising / Customer Service
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 2 ]
Employment Type	:	Full Time
Job Location	:	Kathmandu, Nepal
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	Mar. 13, 2021 23:55 (4 years, 2 months ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than or equal to 1 year
Professional Skill Required	:	Communication Organizational Time Management Problem Solving MS Office Suite

Other Specification

Bachelor Degree in any relevant field
Work exposure/ past experience in related field will be an extra advantage
Call Center experience is strongly preferred
Good in Nepali and English verbal/written communication
Ability to work in fast-paced and pressured environment while remaining proactive, resourceful and efficient
Excellent people handling skills - calm, soft-spoken and persuasive
Strong organization skills with a problem-solving attitude
Well-versed in Microsoft office tools
Excellent written and verbal communication skills
Having personal bike/scooter and valid driving license will be preferred
Should be flexible to work in any of the shifts

Job Description

Learn Saathimart systems and processes as and when guided
Assist Digital customers with any questions or issues that arise with their accounts via phone, email, and webinars
Call customers to verify orders or to learn about their overall customer experience
Respond to customer support inquiries as quickly and accurately as possible
Answer to customer queries and complaints as per Saathimart Standard Operating Procedure (SOP)
Queries and complaints may relate to order, product or the process
Coordinate with the customer on complaints, escalate the issue to internal department and ensure timely follow- up
Maintain the call quality, interaction quality and productivity as per the set KPI targets & ensure company compliance
Suggest improvement areas as per customer feedback and self-analysis

This job has expired.

Similar Jobs