Mukundo.COM

Customer Service Representative

Mukundo.COM

Customer Service Representative

Mukundo.COM is an e-commerce business line under MBSYS Group Nepal Pvt. Ltd. which operates in Nepal to provide the best online shopping experience to the consumers in Nepali market and abroad. It emphasizes on local products along with ensuring the availability of high-quality and genuine brands/products from around the world and focusing on the needs of consumers ensuring that these products are at their fingertips. The most important elements of our business are our customers and our team.

We thrive on helping our customers and each other in a fast-paced, challenging, and fun environment. This is a place for people to work better, together. Our job is to help customers, solve problems, and be a part of an awesome team.

Mukundo.COM is an e-commerce business line under MBSYS Group Nepal Pvt. Ltd. which operates in Nepal to provide the best online shopping experience to the consumers in Nepali market and abroad. It emphasizes on local products along with ensuring the availability of high-quality and genuine brands/products from around the world and focusing on the needs of consumers ensuring that these products are at their …

Customer Service Representative

Views: 1128 | This job is expired 1 day, 20 hours ago

Basic Job Information

Job Category : Marketing / Advertising / Customer Service
Job Level : Mid Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Kirtipur
Offered Salary : Negotiable
Apply Before(Deadline) : Mar. 03, 2021 23:55 (1 day, 20 hours ago)

Job Specification

Education Level : Bachelor
Experience Required : More than or equals to 1 year
Professional Skill Required : Communication Time Management Positive Attitude Organizational Ms Work
Other Specification

Skills/Experience:

  • 1 Year of Experience in a call center or similar customer service environment preferred
  • Passion for solving customer’s issues
  • Nepali and English fluency in written and verbal communication
  • Basic computer skills and Typing proficiency
  • Ability to communicate verbally as well as in writing
  • Ability to organize, prioritize, and keep on top of a wide variety of tasks
  • Positive attitude under stressful and time-sensitive situations
  • Understanding of social media platform messaging (Facebook, Instagram, Twitter)
  • Enjoy a fast-paced environment, with a strong sense of urgency
  • Flexibility to work evenings and weekends to meet customer expectations
  • Prior experience with online customer service or working in eCommerce/retail is a plus


Job Description

  • Provide excellent customer service to online customers
  • Maintain a positive, empathetic and professional attitude toward customers at all times.
  • Respond promptly to all phone, email, online inquiries and live chat
  • Acknowledge and resolve customer complaints
  • Resolve issues by accessing information in multiple systems on the computer and by communicating with company staff
  • Provide feedback on the efficiency of the customer service process
  • Ensure customer satisfaction and provide professional customer support
  • Keep records of customer interactions, transactions, comments and complaints
  • Process orders, refunds, and exchanges
  • Engaging with customers on social media to answer their questions and help solve problems
  • Tracking returns, customer complaints, and other important customer metrics
  • Help the team with the order fulfillment when needed
  • Partner with warehouse personnel regarding changes to shipping time and inventory cycle counts


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