Felt and Yarn

Customer Service Representative

Felt and Yarn

Customer Service Representative

Felt and Yarn is a registered export company in Nepal under the name of Felt & Yarn Pvt.Ltd. We specialise in online sales and promotion of Nepali Products.

What we do?

  • Manufacturing various types of handicraft products
  • Running various e-commerce site to promote handicraft products
  • Online sales and revenue generation through various international marketplace.

Felt & Yarn is one of the leading Handicraft manufacturing and export company of Nepal.

Customer Service Representative

Views: 5783 | This job is expired 6 days, 11 hours ago

Basic Job Information

Job Category : Marketing / Advertising / Customer Service > Client servicing, Copywriter, Customer relationship, Marketing Strategy, Online support
Job Level : Entry Level
No. of Vacancy/s : [ 2 ]
Employment Type : Full Time
Job Location : Kathmandu, Nepal
Offered Salary : Negotiable
Apply Before(Deadline) : Nov. 21, 2020 23:55 (6 days, 11 hours ago)

Job Specification

Education Level : Bachelor
Experience Required : More than or equals to 1 year
Professional Skill Required : Customer Service Good Listener Spreadsheets Writing Creative Thinking
Other Specification

Every day, we get a lot of messages to inquire about products, place orders, change orders, or know how far the shipment has reached. As CSR, your core job is to give your best and solve any query of customer without losing calmness.


  • Minimum of 1 year of work experience
  • Amazing customer service skills
  • Experience working in a fast-paced environment with attention to detail
  • Entrepreneurial mindset
  • Ability to meet deadlines
  • Solution-focused mindset
  • Ability to withstand criticism and maintain a cool head
  • Excellent written and verbal communication
  • Experience with E-commerce platforms and Google Applications
  • Excellent time management skills and prioritization of workload
  • Ability to follow instructions and work autonomously to achieve deadlines
  • Proven multi-tasker that can manage several projects at once under tight deadlines
  • Good work ethics and integrity with ability to work with diverse team - Team work means dream work

Job Description

Customer Service Representative is responsible to support both business and operational functions with accountability. You will be responsible for coordinating and assisting the teams in handling customer inquiries in the e-commerce platforms and emails. Fast, concise and clear communication is key as is cross-functional relationships with global and local teams.

  • A good listener and with an empathetic ear to understand new and existing customer’s needs
  • Consistently provide genuine, friendly, personable, and professional service
  • Ensure excellent service standards and maintain high customer satisfaction
  • Handle and process online and WhatsApp orders with accuracy and attention to detail
  • Liaise with production, packaging, shipping, and other stakeholders as and when needed
  • Document action steps taken in computerized systems
  • Stay up to date on company products, features, and programs as well as industry trends
  • Perform additional functions that may be assigned at the discretion of management
  • Go above and beyond advocating for every customer concern and request in emails and
  • eCommerce platforms
  • Communicate with clients passed on by the business development team
  • Promptly identify and resolve customer issues and follow up to ensure resolution

Work Hours: 10 a.m. to 5 p.m. (Including 45-minute lunch break)

Work Benefits

  • Paid annual leave and sick leave
  • Paid maternal and parental leaves
  • Good work environment
  • Continuous learning and development
  • MacBook - Because hard worker deserves the best things
  • Office-sponsored daily lunch and other benefits
  • Parties and events – work hard, the party even harder!
  • Working from home during COVID-19 as per your preference [All essentials equipment will be provided to you]

Applying Procedure:

Do you think you are the right fit? 

Send us your resume and cover letter to [email protected]Please visit www.feltandyarn.com to know more about us!

Job Location: Khusibu, Nayabazzar-16, Kathmandu, Nepal

Note: We strongly advise applying only if the job location is suitable for you, also please kindly go through our organization details and business nature.


This job has expired.

Job Action

Similar Jobs

Search, Apply & Get Job: FREE