Foodmandu

Customer Service Representative

Foodmandu

Customer Service Representative

Foodmandu is an e-commerce company providing on-demand food delivery service inside Kathmandu, Lalitpur, and Bhaktapur. We are the first company in Nepal with innovative concept of connecting foodies with the most popular restaurants in the city and delivering customer's orders at their door-step. 

Customer can order food via our website www.foodmandu.com or our mobile app available on Android and IOS platforms. Having started its operation in 2010, Foodmandu has now grown to 200 plus team members serving 300000+ customers from the widest range of 600 plus partner restaurants.

We are looking for some energetic individuals with good interpersonal and communication skills for our customer service team. Be a part of the rapidly growing online service company. There are vacancies for following position at the moment.

Foodmandu is an e-commerce company providing on-demand food delivery service inside Kathmandu, Lalitpur, and Bhaktapur. We are the first company in Nepal with innovative concept of connecting foodies with the most popular restaurants in the city and delivering customer's orders at their door-step. 

Customer can order food via our website www.foodmandu.com or our mobile app available on Android and IOS platforms. Having started its …

Customer Service Representative

Views: 2518 | Apply Before: 2 weeks, 3 days from now

Basic Job Information

Job Category : Marketing / Advertising / Customer Service
Job Level : Entry Level
No. of Vacancy/s : [ 3 ]
Employment Type : Full Time , Part Time
Job Location : Kathmandu
Offered Salary : Negotiable
Apply Before(Deadline) : Nov. 14, 2020 23:55 (2 weeks, 3 days from now)

Job Specification

Education Level : Bachelor
Experience Required : More than or equals to 1 year
Professional Skill Required : Good Listener Logical Thinking Customer Relationship Management Communication
Other Specification

We have tons of foodies calling us every day to place orders, change orders and to check on how far away their food is till it reaches their bellies. This is a crucial role as CSR guides all our riders, restaurant partners and foodies to fulfill one promise delivery hot food as fast as possible.

Do you think you are up for the challenge?

Here’s what you need:

  • Having a Bachelor’s degree in management or equivalent field
  • Experience in customer service or hospitality industry is a plus
  • Having good working knowledge of basic computer applications
  • A good listener and with an empathetic ear to understand customer’s needs
  • Be able to speak in a friendly, professional and well-mannered tone. Brownie points if you are a foodie too. Remember, it takes one to know one
  • Be capable of dealing calmly and politely with hangry customers waiting for their orders
  • A quick decision maker and a logical thinker under difficult situations
  • Teamwork makes the dream work. Work and collaborate with our army of CSR team members to adapt and solve problems
  • Ability to multi-task, prioritize and manage time effectively
  • Hangry + customer is a challenging situation. Have the ability to withstand criticism and maintain a cool head. We promise they come around
  • Our customers come from all walks of life. Have the ability to converse effortlessly with them be it in Nepali or English

Specific Requirements:

  • Should be willing to work in evening shifs
  • Should be willing to work in weekends and public holidays
  • Having a driving license and personal vehicle is a must

Duty Timings: Flexible Duty Hours
Salary: Basic pay along with overtime & night allowances (as per company rule)


Job Description

Key Roles and Responsibilities :

  • Receive phone calls from customers inquiring about restaurant partners and their offerings
  • Understand customers food mood. Every customer is different and craves a different meal. Analyze and make the best suggestion to fit their food mood
  • Handle and process online and telephonic orders
  • Our delivery team is the front-line warriors and often need assistance with regards to order pickup and delivery. Mobile them in a wise, effective and efficient manner
  • Keep our foodies coming back for more. Ensure excellent service standards and maintain high customer satisfaction
  • Stay up to date with our restaurant partner’s offerings and any recent issues
  • Promptly identify and resolve customer issues and follow up to ensure resolution, Contribute to team effort by accomplishing related results as needed.

Applying Procedure:

Interested candidates are requested to send their updated CV at [email protected] or contact 9802063243

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