Customer Service Representative

Launched in 2012, Daraz is South Asia's online shopping and selling destination of choice present in Pakistan, Bangladesh, Sri Lanka, Myanmar and Nepal. Supported by a wide range of tailored marketing, data, and service solutions, the pioneering ecommerce ecosystem in South Asia has 30,000 sellers and 500 brands, serving 5 million consumers. With 2 million products available, Daraz offers a diverse assortment of products in categories ranging from consumer electronics to household goods, beauty, fashion, sports equipment, and groceries. Focused on providing an excellent customer experience, it offers multiple payment methods including cash-on-delivery, comprehensive customer care and hassle-free returns.

Daraz is owned by Alibaba Group Holding Limited.

Customer Service Representative

Views: 3070 | This job expired 3 weeks, 1 day ago

Basic Job Information

Job Category : Marketing / Advertising / Customer Service
Job Level : Entry Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Kathmandu, Nepal
Offered Salary : Negotiable
Apply Before(Deadline) : Mar. 14, 2020 23:55 (3 weeks, 1 day ago)

Job Specification

Education Level : Bachelor
Experience Required : Not Required
Professional Skill Required : Customer Service Ms Office Communication Persuasive
Other Specification
  • Minimum Bachelor degree required
  • 0-1 year relevant experience in the form of internships or full time job
  • Call center experience strongly preferred
  • Good in Nepali and English verbal/written communication
  • Excellent ​people handling skills - calm, soft-spoken and persuasive
  • Good in system handling skills (MS Office experience)

Job Description

  • Learn Daraz systems and processes as and when guided
  • Answer to customer queries and complaints as per Daraz Standard Operating Procedure (SOP). Queries and complaints may relate to order, product or the process
  • Call customers to verify orders or to learn about their overall customer experience
  • Coordinate with the customer on complaints, escalate the issue to internal department and ensure timely follow- up
  • Maintain the call quality and productivity as per the set KPI targets & ensure company compliance
  • Suggest improvement areas as per customer feedback and self-analysis


  • An international working environment in a start-up setting, and the unique opportunity to learn from industry leaders, including Lazada and Alibaba teams
  • Five days working week 
  • Benefit package: Social Security Fund, Fuel Expenses, Employee Discount, Mobile top ups and data pack, Accidental Insurance, Medical Insurance, Full annual health check-up

Applying Procedure
  • Please click on the following link and apply for the position:
  • If you have been referred by a current or past Daraz employee, please mention the referrer’s full name and contact information in the cover letter itself

Job Action

TO APPLY: For this job, please follow the applying procedure.

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