daraz.com.np

Customer Service Representative

daraz.com.np

Customer Service Representative

Founded in 2015, Daraz is South Asia’s leading e-commerce platform in Pakistan, Bangladesh, Sri Lanka, Nepal and Myanmar. It empowers more than 100,000 active sellers with world-class marketplace technology to reach the fast-growing consumer class in a region of 500 million people. Through Daraz Express and Daraz Pay, it operates the most efficient and digitalised logistics and payments infrastructure in its markets. Daraz’ vision is to be a champion of South Asia serving 100 million customers and businesses by 2030.

For more information, please visit www.daraz.com

Founded in 2015, Daraz is South Asia’s leading e-commerce platform in Pakistan, Bangladesh, Sri Lanka, Nepal and Myanmar. It empowers more than 100,000 active sellers with world-class marketplace technology to reach the fast-growing consumer class in a region of 500 million people. Through Daraz Express and Daraz Pay, it operates the most efficient and digitalised logistics and payments infrastructure in its markets. Daraz’ vision …

Customer Service Representative

Views: 4369 | This job is expired 4 years, 6 months ago

Basic Job Information

Job Category : Marketing / Advertising / Customer Service
Job Level : Entry Level
No. of Vacancy/s : [ 50 ]
Employment Type : Contract
Job Location : Kathmandu
Offered Salary : Negotiable
Apply Before(Deadline) : Oct. 06, 2019 23:55 (4 years, 6 months ago)

Job Specification

Education Level : Under Graduate (Bachelor)
Experience Required : Not Required
Other Specification
  • Bachelor Degree in any relevant field
  • Work exposure/ past experience in related field will be an extra advantage
  • Call Center experience is strongly preferred
  • Good in Nepali and English verbal/written communication
  • Ability to work in fast-paced and pressured environment while remaining proactive, resourceful and efficient
  • Excellent ​people handling skills - calm, soft-spoken and persuasive 
  • Strong organization skills with a problem-solving attitude
  • Well-versed in Microsoft office tools
  • Excellent written and verbal communication skills
  • Having personal bike/scooter and valid driving license will be preferred
  • Should be flexible to work in any of the three shifts

    Shifts:

    • 7 am to 4 pm 
    • 9 am to 6 pm
    • 12 pm to 9 pm



    Job Description

    Working Period: 2 Months 

    • Learn Daraz systems and processes as and when guided
    • Assist Digital customers with any questions or issues that arise with their accounts via phone, email, and webinars
    • Call customers to verify orders or to learn about their overall customer experience
    • Respond to customer support inquiries as quickly and accurately as possible  
    • Answer to customer queries and complaints as per Daraz Standard Operating Procedure (SOP). Queries and complaints may relate to order, product or the process
    • Coordinate with the customer on complaints, escalate the issue to internal department and ensure timely follow- up
    • Maintain the call quality, interaction quality and productivity as per the set KPI targets & ensure company compliance
    • Suggest improvement areas as per customer feedback and self-analysis

    This job has expired.

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