IME Co-operative Services

Customer Service Representative

IME Co-operative Services

Customer Service Representative

IME Co-operative Service Limited (IMECSL) was established in 2067 as the National Level Pioneer Co-operative with a strong belief in contributing to the economic growth of the country, providing services and empowerment to all groups and sectors of society. It was founded by financial institutions, corporations, trade and industry promoters with a strong background. The Cooperative envisions becoming a dominant player in the Nepalese co-operative as well as the financial industry.

Since its inception, the co-operative has completed years of journey. The co-operative has dedicated itself to continually striving to achieve its objectives by leading the banking sector on all fronts expanding footprint inside and outside the region and targeting under-served or future areas of business, such as SMEs. We have a 12 Branches Network, 7000+ Members and 100 employees. Co-operative infrastructures and processes have been reshaped and restructured to provide a high level of compliance.

Success relies on factors, such as professional treatment and consultation. The co-operative is, therefore, built upon a collection of higher values and moral principles. Our team of experienced finance and management experts are committed to building an organization that is willing to meet the needs of everyone, whether large or small.

IME Co-operative Service Limited (IMECSL) was established in 2067 as the National Level Pioneer Co-operative with a strong belief in contributing to the economic growth of the country, providing services and empowerment to all groups and sectors of society. It was founded by financial institutions, corporations, trade and industry promoters with a strong background. The Cooperative envisions becoming a dominant player in the Nepalese …

Customer Service Representative

Views: 1760 | This job is expired 4 years, 8 months ago

Basic Job Information

Job Category : Marketing / Advertising / Customer Service
Job Level : Mid Level
No. of Vacancy/s : [ 2 ]
Employment Type : Full Time
Job Location : Butwal Nepalgunj Kathmandu
Offered Salary : Negotiable
Apply Before(Deadline) : Aug. 27, 2019 23:55 (4 years, 8 months ago)

Job Specification

Education Level : Under Graduate (Bachelor)
Experience Required : Not Required
Other Specification
  • Proven customer support experience or experience as a client service representative
  • Strong communication skill contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to multi-task, prioritize, and manage time effectively

Job Description

  • Open and maintain customer accounts by recording account information
  • Handling calls incoming and outgoing calls
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines, and policies

Applying Procedure:

Interested candidates are requested to send their updated resume to [email protected]

OR,


This job has expired.

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