Role Description

This is a full-time on-site role as a Customer Service Officer located in Kathmandu. The Customer Service Officer will be responsible for providing exceptional customer support, ensuring customer satisfaction, and delivering a positive customer experience. Daily tasks will include addressing customer inquiries, resolving complaints, and maintaining open lines of communication with customers also closing leads.

Qualifications

• Strong interpersonal skills
• Experience in customer service
• Ability to provide excellent customer support
• Familiarity with customer satisfaction principles
• Commitment to delivering a positive customer experience
• Effective problem-solving abilities
• Excellent verbal and written communication skills
• Ability to work well in a team
• Proficiency in relevant computer applications
• Prior experience in a similar role is preferred