Alfa Beta Institute

Customer Service Officer

Alfa Beta Institute

Customer Service Officer

Alfa Beta has gloriously completed 30 years in the field of International Education Consulting and is proudly representing more than 300 institutions from over 18 countries. Since its establishment, the organization has been dedicated to helping students make the right choice of their education and future careers globally. 

As a member of the AIRC and Prometric authorized Service Provider, we follow a very strict guideline of operations and have developed our working procedures accordingly. In these years we have grown to ten centers across the country and an onshore center in Sydney Australia. We are today the largest study abroad and test preparation center in Nepal touching and changing the lives of over ten thousand students annually.

Awarded with “Nepal’s No.1 Business Partner” for 2017, 2018 and again in 2019 by IDP IELTS we have also been trusted by global organizations such as Pearson and ETS who have authorized us to run their test centers at our premises. 

We believe that there is a tremendous potential in every individual and all that is needed to tap this potential is to give the individual the space to grow and explore.

Alfa Beta has gloriously completed 30 years in the field of International Education Consulting and is proudly representing more than 300 institutions from over 18 countries. Since its establishment, the organization has been dedicated to helping students make the right choice of their education and future careers globally. 

As a member of the AIRC and Prometric authorized Service Provider, we follow a very strict …

Customer Service Officer

Views: 1302 | This job is expired 6 days, 3 hours ago

Basic Job Information

Job Category : Marketing / Advertising / Customer Service
Job Level : Entry Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : New Baneshwor
Offered Salary : Negotiable
Apply Before(Deadline) : May. 20, 2022 00:55 (6 days, 3 hours ago)

Job Specification

Education Level : Bachelor
Experience Required : More than 1 year
Professional Skill Required : Interpersonal Communication Presentation Multitasking Time Management
Other Specification
  • Minimum 1 year of experience in the required field (Freshers can also apply)
  • Minimum bachelor’s degree in business administration or any relevant discipline
  • Proven customer support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Experience in providing customer service support
  • Proficiency in English
  • Working knowledge of customer service software, databases and tools

Job Description

  • Managing incoming calls and customer service inquiries
  • Generating sales leads that develop into new customers
  • Identifying and assessing customers’ needs to achieve satisfaction
  • Improving customer service experience, create engaged customers and facilitate growth of company
  • Keep accurate records and document customer service actions and discussions
  • Ensuring customer service is timely and accurate on a daily basis
  • Set specific customer service standards
  • Follow up with customers to identify areas of improvement
  • Provide customer feedback to the appropriate internal teams
  • Sending emails and SMS communication and reply to emails within the required time frame
  • Reporting any incidents, emergencies or breaches of security to the centre manager.
  • Ensuring that all results related activities are completed in a timely manner as to release results within 7 working days.

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