daraz

Customer Service Executive

daraz

Customer Service Executive

Daraz is South Asia's leading online shopping and selling platform present in Pakistan, Bangladesh, Sri Lanka, Myanmar and Nepal. We currently operate an ecosystem of ~50,000 sellers serving 10 million consumers with more than 20 million listed products.

In May 2018 Daraz was acquired by Alibaba Group, and we are proud to carry our part of the mission to 'make it easy to do business anywhere'. As part of the Alibaba ecosystem, we are leveraging Alibaba’s global leadership and experience in technology, online commerce, mobile payment and logistics to drive growth in our markets. Together with Alibaba, we are ready to empower entrepreneurs in the region and to fulfill our promise to offer our customers the best selection of products with a high level of convenience.

We currently have approximately 3,000 employees in across countries and business units.

Daraz is South Asia's leading online shopping and selling platform present in Pakistan, Bangladesh, Sri Lanka, Myanmar and Nepal. We currently operate an ecosystem of ~50,000 sellers serving 10 million consumers with more than 20 million listed products.

In May 2018 Daraz was acquired by Alibaba Group, and we are proud to carry our part of the mission to 'make it easy to do …

Customer Service Executive

Views: 1724 | This job is expired 2 weeks, 4 days ago

Basic Job Information

Job Category : Marketing / Advertising / Customer Service
Job Level : Mid Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Kathmandu
Offered Salary : Negotiable
Apply Before(Deadline) : Sep. 06, 2021 23:55 (2 weeks, 4 days ago)

Job Specification

Education Level : Bachelor
Experience Required : Less than or equals to 1 year
Professional Skill Required : Communication Interpersonal Time Management

Job Description

  • Learn Daraz systems and processes as and when guided
  • Assist Digital customers with any questions or issues that arise with their accounts via phone
  • Call customers to verify orders or to learn about their overall customer experience
  • Respond to customer support inquiries as quickly and accurately as possible 
  • Answer to customer queries and complaints as per Daraz Standard Operating Procedure (SOP). Queries and complaints may relate to order, product or the process
  • Coordinate with the customer on complaints, escalate the issue to internal department and ensure timely follow- up
  • Maintain the call quality, interaction quality and productivity as per the set KPI targets & ensure company compliance
  • Suggest improvement areas as per customer feedback and self-analysis
  • Meet assigned call/ quality target.

Requirements

  • Bachelor Degree in any relevant field
  • Work exposure/ past experience in related field will be an extra advantage
  • Call Center experience is strongly preferred
  • Good in Nepali and English verbal/written communication
  • Ability to work in fast-paced and pressured environment while remaining proactive, resourceful and efficient
  • Excellent people handling skills - calm, soft-spoken and persuasive
  • Strong organization skills with a problem-solving attitude
  • Well-versed in Microsoft office tools
  • Excellent written and verbal communication skills
  • Having personal bike/scooter and valid driving license will be preferred
  • Should be flexible to work in any of the two shifts

Duration: 1-2 Months
Working hours: 9 (1 hour lunch break in between)
Shifts:                     

  • 9 am to 6 pm
  • 12 pm to 9 pm


Applying Procedure

To apply, please CLICK HERE

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