• Learn Daraz systems and processes as and when guided
• Assist Digital customers with any questions or issues that arise with their accounts via phone
• Call customers to verify orders or to learn about their overall customer experience
• Respond to customer support inquiries as quickly and accurately as possible 
• Answer to customer queries and complaints as per Daraz Standard Operating Procedure (SOP). Queries and complaints may relate to order, product or the process
• Coordinate with the customer on complaints, escalate the issue to internal department and ensure timely follow- up
• Maintain the call quality, interaction quality and productivity as per the set KPI targets & ensure company compliance
• Suggest improvement areas as per customer feedback and self-analysis
• Meet assigned call/ quality target.

Requirements

• Bachelor Degree in any relevant field
• Work exposure/ past experience in related field will be an extra advantage
• Call Center experience is strongly preferred
• Good in Nepali and English verbal/written communication
• Ability to work in fast-paced and pressured environment while remaining proactive, resourceful and efficient
• Excellent people handling skills - calm, soft-spoken and persuasive
• Strong organization skills with a problem-solving attitude
• Well-versed in Microsoft office tools
• Excellent written and verbal communication skills
• Having personal bike/scooter and valid driving license will be preferred
• Should be flexible to work in any of the two shifts

Duration: 1-2 Months
Working hours: 9 (1 hour lunch break in between)
Shifts:                     

• 9 am to 6 pm
• 12 pm to 9 pm