Felt and Yarn
Trading - Export / Import / Merchandising

Felt and Yarn is a proud provider of premium quality, ethically produced, and eco-friendly handcrafted felt supplies ranging from home decor, cozy shoes, novelty cat caves, rugs, yarns, and many more! Our fine quality wool is processed by hand from local sheep and meticulously dyed and felted into gorgeous and whimsical items with love, from start to finish. Whatever you need, from themed holiday decor, colorful felt balls, to natural cat and dog toys; we have the perfect felted fun for your home.

Our production is centered around employing local household Nepalese women, providing them with training, fair wages, and a safe working environment, by choosing Felt and Yarn you choose to support sustainable, eco-conscious craft and make upskilling the people of our remote villages possible. Thank you, enjoy our soft, colorful products!

Customer Service Executive

Views: 2767 | This job is expired 6 years, 3 months ago

Basic Job Information

Job Category	:	Marketing / Advertising / Customer Service > Client servicing, Copywriter, Customer relationship, Face to face customer support, Online support
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Khusibun, Kathmandu, Central Development Region, Nepal Khusibu, Nayabazzar, Kathmandu
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	Jan. 28, 2019 14:55 (6 years, 3 months ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than 1 year
Gender	:	Female

Other Specification

Works evenings, weekends, holidays and overtime as needed.
Entrepreneurial sense and able to keep up in fast paced environment
Able to meet deadlines
Excellent written and verbal communication
Understanding of E-commerce/digital space and a passion for online shopping and new technologies.
Good communication skills, both written and oral.
Proven multi-tasker that can manage several projects at once under tight deadlines and accommodate rapid changes.
Analyzes problems and offers solutions. Communicates in a professional manner with clarity, using good verbal and written communication skills at all times. Handles customer inquiries and complaints with tact and professionalism.

Job Description

The Customer Service Executive will support both business and operational functions. This person will be a self-starter with strong intuition, organization and accountability. This person will be responsible for coordinating and assisting the teams in the eCommerce experience, including Customer Service and Fulfillment. Fast, concise and clear communication is key as is cross-functional relationships with global and local teams.

Consistently provide genuine, friendly, personable and professional service.
Prepare orders accurately and efficiently with attention to detail, and document action steps taken in appropriate computer systems.
Confirm order details, communicate information to customers, and offer coordinating products and services.
Go above and beyond advocating for every customer concern and request.
Ability to multi-task within a fast-paced service environment.
Effective written and verbal communication, interpersonal and organizational skills.
Demonstrate excellent listening skills and the ability to work independently and with a team.
Stay up to date on company products, features, and programs as well as industry trends.
Perform additional functions that may be assigned at the discretion of management.

This job has expired.

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