MetLife Nepal
Insurance Companies

MetLife, Inc. (NYSE: MET), through its subsidiaries and affiliates (“MetLife”), is one of the world’s leading financial services companies, providing life insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East. For more information, visit www.metlife.com.

About MetLife Nepal

MetLife has been operating in Nepal since 2001 as a branch of American Life Insurance Company, incorporated in the USA, subsidiary of MetLife, Inc. In Nepal, MetLife provides consumers and businesses with life insurance, accident & health insurance and employee benefits (group insurance). For more information, visit www.metlife.com.np or call +977 1 5455166

Customer Service And Conservation - Junior Assistant

Views: 2623 | This job is expired 3 months ago

Basic Job Information

Job Category	:	Marketing / Advertising / Customer Service
Job Level	:	Entry Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Kathmandu
Offered Salary	:	Not Disclosed
Apply Before(Deadline)	:	Apr. 28, 2025 23:55 (3 months ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	Not Required
Professional Skill Required	:	MS Office Suite Communication Multitasking Time Management Customer Service

Other Specification

Bachelor’s degree, preferably in business studies.
Prior work experience in customer service/Insurance Industry will be an additional advantage.
Efficient in Microsoft Office Package.
Good communication & writing skills both in Nepali & English.

Offered Salary: As Per Company Rule.

Job Description

Reports To: Head – Customer service & Conservation

Responsibilities:

Ensure daily collections are deposited in the company’s bank account on a daily basis.
Report the daily cash collection to Head Office.
As the AML representative, report threshold transaction limits on a daily basis.
Review and accept new business application, verify documents received against the original during both customer onboarding and post-sales servicing.
Ensure documents are dispatched to the Head Office with proper transmittal records. Additionally, ensure documents are delivered to the right customer with proper verification and record maintenance as per the policy.
Ensure proper use, storage, and recording of money/premium receipts, application receipts, and postage stamps. Maintain a stock of customer forms to avoid unnecessary customer service delays. Oversee office properties and escalate any concerns promptly.
Ensure customer queries and service requests are handled efficiently and in a timely manner. Escalate immediately when required.
Act as the coordinator for the business segment.
Undertake other assignments as required and advised by the line manager.