About the role:

Buyers are key to Kaymu’s success.  As a Customer Service Agent, you will be in constant contact with Buyers. Finding out about their problems, compliments, complaints and questions, as well as helping to boost e-commerce in Nepal by engaging with them on all aspects of their purchase from sellers.  For this challenging and engaging work, we’re looking for a motivated self-starter to join our team. You join a growing team that:

• Handles customer queries both by phone and email
• Explains to customers how to place an order online, how the seller dispatches and how they get their order delivered
• Calls Buyers constantly to confirm their orders, answer any product related questions, gain ratings and comments, encourage and induce more orders
• Gather intelligence used by the team to boost our performance and improve customer satisfaction
• Liaise with all of the teams in the office, from the Content team to Seller Managers, to fix issues and smooth out our Buyer experience