Customer Service Advisor, Frontline

DHL Express

Source: Other Source

Views: 564|Published on: Jan 31, 2025|

General Mgmt. / Administration / Operations

Entry Level

Full Time

Vacancy: 1

Kathmandu, Bāgmatī, Nepal|

Experience: More than or equal to 1 year|

Job Description

Roles and responsibilities of this job

About the job

ROLE PROFILE:

Accept and register bookings for DHL services
Offer alternatives to customers and seize upselling and cross-selling opportunity of valued added services (e.g. Sales Leads, shipment insurance) during interaction with customer )
Respond to customers consistently and confidently by providing accurate information in all areas such as custom requirements, transit time and prices
Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer’s varying needs and demands
Liaise with Operations and other departments for quick and efficient resolution of customer issues and queries
Highlight areas for improvement with suggested solutions to improve DHL’s procedures, technology and service to positively enhance customer’s experience with DHL
Adhere to global CS procedures while maintaining discretion to exercise flexibility to customers’ needs within reasonable limits in consultation with CS supervisors and managers
Assist in other areas as and when required by the CS supervisors or CS Managers.
Accountabilities of the CS Advisor is not limited to those above and may be increased or decreased as required by the management which will be communicated as and when required.

QUALIFICATION: