J & T Associates

Customer Service Advisor

J & T Associates

Customer Service Advisor

J&T Associates is Nepal’s premier CRM and Outsourcing Solutions Company. Established in the year 2003 the company offers a unique approach in managing non core business activities through Outsource Solutions as well as Direct Marketing of products and services. The port folio includes Outsourcing services to organizations in multiple industries such as insurance, banking, financial services, INGO’s, schools, telecom, transportation and travel, hotels to name a few. Our Human Resource Consulting and Outsourcing service are providing successful support to Nepalese business enterprises.

Customer Service Advisor

Views: 795 | Apply Before: 1 day, 20 hours from now

Basic Job Information

Job Category : Marketing / Advertising / Customer Service
Job Level : Entry Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Kathmandu
Offered Salary : Not Disclosed
Apply Before(Deadline) : Feb. 09, 2025 23:55 (1 day, 20 hours from now)

Job Specification

Education Level : Under Graduate (Bachelor)
Experience Required : More than or equal to 1 year
Professional Skill Required : Communication Skills Interpersonal Skills Customer Service Skills
Other Specification

Job Specification

  • Education Level: Under Graduate (Bachelor)
  • Experience Required: More than or equal to 1 year

Qualifications:

  • Proven experience as a customer service role.-Excellent communication and interpersonal skills
  • Ability to handle rejection and remain resilient.
  • Strong negotiation and persuasion skills.
  • Proficient in using CRM software and other sales tools.
  • Ability to work independently and as part of a team.
  • Bachelor's degree in related or any field.

Job Description

J&T Associates is Nepal’s premier CRM and Outsourcing Solutions Company. Established in the year 2003 the company offers a unique approach in managing noncore business activities through OutsourceSolutions as well as DirectMarketing of products and services.The portfolio includes Outsourcing servicesto organizations in multiple industries such as insurance, banking, financial services, INGO’s, schools, telecom, transportation and travel, hotelsto name a few.Our Human Resource Consulting and Outsourcing service are providing successful support to Nepalese business enterprises.

Key Responsibilities:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Accept and register bookings for the services.
  • Respond to customers consistently and confidently by providing accurate information in all areas.
  • Providing feedback on the efficiency of the customer service process.
  • Liaise with Operations and other departments for quick and efficient resolution of customer issues and queries
  • Adhere to global CS procedures while maintaining discretion to exercise flexibility to customers’ needs within reasonable limits in consultation with CS supervisors and managers.
  • Assist in other areas as and when required by the CS supervisors or CS Managers.

What We Offer:

  • Competitive salary.
  • Comprehensive training and ongoing professional development.
  • Opportunities for career growth and advancement.
  • A supportive and collaborative team environment.
Notes: Salary will be based on the candidate's experience.


Job Action

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