• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Stay updated on product knowledge and industry trends.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.

Qualifications:

• Proven experience as a customer service role.
• Excellent communication and interpersonal skills.
• Ability to handle rejection and remain resilient.
• Strong negotiation and persuasion skills.
• Proficient in using CRM software and other sales tools.
• Ability to work independently and as part of a team.
• High school diploma; a degree in business, marketing, or a related field is a plus.

What We Offer:

• Competitive salary.
• Comprehensive training and ongoing professional development.
• Opportunities for career growth and advancement.
• A supportive and collaborative team environment.

Note: Salary is based on candidate experience.