Customer Service


Customer Service

Mukundo.COM is an e-commerce business line under MBSYS Group Nepal Pvt. Ltd. which operates in Nepal to provide the best online shopping experience to the consumers in Nepali market and abroad. It emphasizes on local products along with ensuring the availability of high-quality and genuine brands/products from around the world and focusing on the needs of consumers ensuring that these products are at their fingertips.The most important elements of our business are our customers and our team.

Customer Service

Views: 537 | This job is expired 1 week, 4 days ago

Basic Job Information

Job Category : Marketing / Advertising / Customer Service
Job Level : Mid Level
No. of Vacancy/s : [ 3 ]
Employment Type : Full Time
Job Location : Kathmandu
Offered Salary : Negotiable
Apply Before(Deadline) : Nov. 18, 2020 23:55 (1 week, 4 days ago)

Job Specification

Education Level : Bachelor
Experience Required : More than or equals to 1 year
Professional Skill Required : Public Relations Time Management Customer Relationship Management Multitasking Communication
Other Specification
  • Ability to type quickly
  • Ability to communicate verbally as well as in writing
  • Ability to organize, prioritize, and keep on top of a wide variety of tasks
  • Positive attitude under stressful and time-sensitive situations
  • Understanding of social media platform messaging (Facebook, Instagram, Twitter)
  • Enjoy a fast-paced environment, with a strong sense of urgency
  • Flexibility to work evenings and weekends to meet customer expectations


  • 1 Year Experience in a call center or similar customer service environment preferred
  • Nepali and English fluency in written and verbal communication
  • Basic computer skills
  • Typing proficiency
  • Prior experience with online customer service or working in eCommerce/retail is a plus

Job Description

  • Provide excellent customer service to online customers
  • Respond to all phone, email, online inquiries and live chat
  • Resolve issues by accessing information in multiple systems on the computer and by communicating with company staff
  • Process orders, refunds, and exchanges
  • Generate return shipping labels and schedule package pickups
  • Engaging with customers on social media to answer their questions and help solve problems
  • Tracking returns, customer complaints, and other important customer metrics
  • Help the team with the order fulfillment when needed
  • Partner with warehouse personnel regarding changes to shipping time and inventory cycle counts

This job has expired.

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