Mukundo.COM
E-Commerce/ E-Business

Mukundo.COM is an e-commerce business line under MBSYS Group Nepal Pvt. Ltd. which operates in Nepal to provide the best online shopping experience to the consumers in Nepali market and abroad. It emphasizes on local products along with ensuring the availability of high-quality and genuine brands/products from around the world and focusing on the needs of consumers ensuring that these products are at their fingertips. The most important elements of our business are our customers and our team.

We thrive on helping our customers and each other in a fast-paced, challenging, and fun environment. This is a place for people to work better, together. Our job is to help customers, solve problems, and be a part of an awesome team.

Customer Service

Views: 1569 | This job is expired 4 years, 11 months ago

Basic Job Information

Job Category	:	Marketing / Advertising / Customer Service
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 3 ]
Employment Type	:	Full Time
Job Location	:	Kathmandu
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	Nov. 18, 2020 23:55 (4 years, 11 months ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than or equal to 1 year
Professional Skill Required	:	Communication Multitasking Time Management Public Relations Customer Relationship Management

Other Specification

Ability to type quickly
Ability to communicate verbally as well as in writing
Ability to organize, prioritize, and keep on top of a wide variety of tasks
Positive attitude under stressful and time-sensitive situations
Understanding of social media platform messaging (Facebook, Instagram, Twitter)
Enjoy a fast-paced environment, with a strong sense of urgency
Flexibility to work evenings and weekends to meet customer expectations

Experience

1 Year Experience in a call center or similar customer service environment preferred
Nepali and English fluency in written and verbal communication
Basic computer skills
Typing proficiency
Prior experience with online customer service or working in eCommerce/retail is a plus

Job Description

Provide excellent customer service to online customers
Respond to all phone, email, online inquiries and live chat
Resolve issues by accessing information in multiple systems on the computer and by communicating with company staff
Process orders, refunds, and exchanges
Generate return shipping labels and schedule package pickups
Engaging with customers on social media to answer their questions and help solve problems
Tracking returns, customer complaints, and other important customer metrics
Help the team with the order fulfillment when needed
Partner with warehouse personnel regarding changes to shipping time and inventory cycle counts