Daraz is South Asia's leading online shopping and selling platform present in Pakistan, Bangladesh, Sri Lanka, Myanmar and Nepal. We currently operate an ecosystem of 50,000 sellers serving 10 million consumers with more than 20 million listed products.

In May 2018 Daraz was acquired by Alibaba Group, and we are proud to carry our part of the mission to 'make it easy to do business anywhere'. As part of the Alibaba ecosystem, we are leveraging Alibaba’s global leadership and experience in technology, online commerce, mobile payment and logistics to drive growth in our markets. Together with Alibaba, we are ready to empower entrepreneurs in the region and to fulfill our promise to offer our customers the best selection of products with a high level of convenience.

We currently have approximately 3,000 employees in across countries and business units.

In May 2018 Daraz was acquired by Alibaba Group, and we are proud to carry our part of the mission to 'make it easy to do …

Customer & Seller Experience Project Manager

Views: 1623 | This job is expired 2 weeks, 2 days ago

Basic Job Information

Job Category	:	General Mgmt. / Administration / Operations
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Kathmandu
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	Jul. 30, 2022 23:55 (2 weeks, 2 days ago)

Job Specification

Education Level	:	Bachelor
Experience Required	:	More than or equals to 2 years
Professional Skill Required	:	Interpersonal Marketing Management Communication Problem Solving Verbal Communication

Job Description

Plan and lead customer and seller experience centric projects (local as well as regional) to ensure that they are completed on time
Plan by preparing a PMO and align the members who are to be the part of the project
Monitor progress of each and every task under the PMO and keep all stakeholders informed on the progress
Act as a main POC for all the new regional customer and seller centric projects
Report and escalate to the management (weekly, biweekly, monthly) by producing reports and presenting the findings and progress
Delegate project tasks to the junior members of the team where needed and get feedback from the internal departments if it has to do with the internal teams in the company
Perform other ad hoc tasks and duties within the scope, spirit, and purpose of the job as assigned
Work effectively with all the peers and the stakeholders like commercial, finance, marketing, operations, and so on to enhance customer and seller experience
Lead the projects which have a direct or indirect impact on customer and seller experience
Lead the customer retention project working closely with the management and the onsite team
Promote the importance of customer feedback and learning throughout the business
Develop holistic customer/seller journeys and shaping all touchpoints: call, digital, help desk, checkout points, and social media interactions, in order to drive customer satisfaction across all stages of the journey

Requirements

Bachelor's / Masters Degree from any reputed institution
Minimum 2 to 3 years of experience in related field / industry
Must have the Knowledge and experience in project management
Should be a team player, Proactive & Initiative
Excellent verbal / written communication skill

Importantly,we look for someone who will live by our values that define everything we do:

Continuously Innovative
Generosity of Spirit
Deliver on our Promise
Make It Personal

Benefits

An international working environment with a unique opportunity to learn from industry leaders
Work closely with country and group level management to build e-commerce in Nepal
Hands-on experience in leading a team and growing a business
Five days working week (Monday to Friday)
Benefit Package: Social security fund, fuel expenses, employee discount voucher, mobile top ups and data pack, accidental insurance, medical insurance, full annual health check-up

This job has expired.

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