• Plan and lead customer and seller experience centric projects (local as well as regional) to ensure that they are completed on time
• Plan by preparing a PMO and align the members who are to be the part of the project
• Monitor progress of each and every task under the PMO and keep all stakeholders informed on the progress
• Act as a main POC for all the new regional customer and seller centric projects
• Report and escalate to the management (weekly, biweekly, monthly) by producing reports and presenting the findings and progress
• Delegate project tasks to the junior members of the team where needed and get feedback from the internal departments if it has to do with the internal teams in the company
• Perform other ad hoc tasks and duties within the scope, spirit, and purpose of the job as assigned
• Work effectively with all the peers and the stakeholders like commercial, finance, marketing, operations, and so on to enhance customer and seller experience
• Lead the projects which have a direct or indirect impact on customer and seller experience
• Lead the customer retention project working closely with the management and the onsite team
• Promote the importance of customer feedback and learning throughout the business
• Develop holistic customer/seller journeys and shaping all touchpoints: call, digital, help desk, checkout points, and social media interactions, in order to drive customer satisfaction across all stages of the journey

Requirements

• Bachelor's / Masters Degree from any reputed institution
• Minimum 2 to 3 years of experience in related field / industry
• Must have the Knowledge and experience in project management
• Should be a team player, Proactive & Initiative
• Excellent verbal / written communication skill

Importantly,we look for someone who will live by our values that define everything we do:

• Continuously Innovative
• Generosity of Spirit
• Deliver on our Promise
• Make It Personal

Benefits

• An international working environment with a unique opportunity to learn from industry leaders
• Work closely with country and group level management to build e-commerce in Nepal
• Hands-on experience in leading a team and growing a business
• Five days working week (Monday to Friday)
• Benefit Package: Social security fund, fuel expenses, employee discount voucher, mobile top ups and data pack, accidental insurance, medical insurance, full annual health check-up