Daraz

Customer & Seller Experience Project Manager

Daraz

Customer & Seller Experience Project Manager

Founded in 2015, Daraz is South Asia’s leading e-commerce platform in Pakistan, Bangladesh, Sri Lanka, Nepal and Myanmar. It empowers more than 100,000 active sellers with world-class marketplace technology to reach the fast-growing consumer class in a region of 500 million people. Through Daraz Express and Daraz Pay, it operates the most efficient and digitalised logistics and payments infrastructure in its markets. Daraz’ vision is to be a champion of South Asia serving 100 million customers and businesses by 2030.

For more information, please visit www.daraz.com

Founded in 2015, Daraz is South Asia’s leading e-commerce platform in Pakistan, Bangladesh, Sri Lanka, Nepal and Myanmar. It empowers more than 100,000 active sellers with world-class marketplace technology to reach the fast-growing consumer class in a region of 500 million people. Through Daraz Express and Daraz Pay, it operates the most efficient and digitalised logistics and payments infrastructure in its markets. Daraz’ vision …

Customer & Seller Experience Project Manager

Views: 6813 | This job is expired 8 months, 4 weeks ago

Basic Job Information

Job Category : Marketing / Advertising / Customer Service
Job Level : Mid Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Kathmandu, Nepal
Offered Salary : Negotiable
Apply Before(Deadline) : May. 30, 2023 23:55 (8 months, 4 weeks ago)

Job Specification

Education Level : Under Graduate (Bachelor)
Experience Required : More than or equal to 3 years

Job Description

  • Plan and lead customer and seller experience centric projects (local as well as regional) to ensure that they are completed in a timely manner
  • Plan by preparing a PMO and align the members who are to be the part of the project
  • Monitor progress of each and every task under the PMO and keep all stakeholders informed on the progress
  • Act as a main POC for all the new regional customer and seller centric projects
  • Report and escalate to the management (weekly, biweekly, monthly) by producing reports and presenting the findings and progress
  • Delegate project tasks to the junior members of the team where needed and get feedback from the internal departments if it has to do with the internal teams in the company
  • Perform other adhoc tasks and duties within the scope, spirit, and purpose of the job as assigned
  • Continue developing improvements and embed successful change projects
  • Work effectively with all the peers and the stakeholders like commercial, finance, marketing, operations, and so on to enhance customer and seller experience
  • Lead the projects which have the direct or indirect impact on customer and seller experience
  • Lead the customer retention project working closely with the management and the onsite team
  • Promote the importance of customer feedback and learning throughout the business
  • Develop holistic customer/seller journeys and shaping all touchpoints: call, digital, helpdesk, checkout points, and social media interactions, in order to drive customer satisfaction across all stages of the journey

Requirements 

  • Bachelor Degree in the relevant field and at least 3 years of experience in project management field
  • Minimum 3 to 4 years of experience in related field / industry
  • Must have the Knowledge and experience in project management
  • Should be a team player, Proactive & Initiative
  • Excellent verbal / written communication skill

Competencies

  • Technical
  • Communication
  • Initiative
  • Decision Making/Judgement
  • Team Player

What we offer

  • International working environment, and a unique opportunity to learn from the best in e-commerce and business growth
  • A platform to learn from Alibaba’s world-leading ecosystem 
  • Rigorous training and exposure in team management, leadership, business analytics, and operations. 
  • An opportunity to train the next generation of business leaders 
  • Competitive salary and incentive package 
  • Health & Medical insurance


This job has expired.

Recommended Jobs

Job Action

Similar Jobs
Powered by Merojob AI
job_detail_page
Search, Apply & Get Job: FREE