Apala Jewels

Customer Service Representative

Apala Jewels

Customer Service Representative

Apala has captivated the public's imagination consistently since its inception in 2013 by Mr. Rishi Agrawal. It stands as Nepal's premier boutique studio, offering the most exclusive and luxurious jewelry collections. Drawing upon his extensive firsthand experience in the diamond industry in Liberia and India, Apala's founder aimed to introduce innovative designs and a concierge service that emphasized integrity and royalty.

The unparalleled craftsmanship showcased in Apala's distinct designs have set a new standard in Nepal, seamlessly merging the precision of craftsmanship with the soul of artistic expression. Every Apala piece is a testament to artistry, guaranteed to be a unique work of art.

Apala has captivated the public's imagination consistently since its inception in 2013 by Mr. Rishi Agrawal. It stands as Nepal's premier boutique studio, offering the most exclusive and luxurious jewelry collections. Drawing upon his extensive firsthand experience in the diamond industry in Liberia and India, Apala's founder aimed to introduce innovative designs and a concierge service that emphasized integrity and royalty.

The unparalleled craftsmanship …

Customer Service Representative

Views: 1951 | This job is expired 2 months, 1 week ago

Basic Job Information

Job Category : Sales / Public Relations
Job Level : Mid Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Baluwatar
Offered Salary : Negotiable
Apply Before(Deadline) : Mar. 03, 2024 23:55 (2 months, 1 week ago)

Job Specification

Education Level : Under Graduate (Bachelor)
Experience Required : More than or equal to 2 years
Professional Skill Required : Interpersonal Skills Communication Verbal Communication
Other Specification
  • Excellent telecom and computer skills.
  • Ability to work independently and in teams
  • Problem-solving abilities
  • Prior customer service experience
  • Knowledge of the jewelry industry (preferred)
  • Multitasking and prioritization skills
  • Positive attitude and dedication
  • Availability for flexible schedules
  • Minimum of 2 years of work experience

Note

  • Job Commitment 2 years

Job Description

  • Reply to online queries on Business Suite (Instagram/Facebook)
  • Social media uploads whenever required
  • Maintaining Social media lead sheet
  • Maintain a Google sheet for weekly meeting
  • Monitor Social media post/stories/reels that have generated the highest inquiries
  • Cross-Selling and Up-Selling
  • Check info emails and proposals and follow-ups
  • Check GMB (Google My Business) and reply
  • Research on local jewelry shops and their product quality/details
  • Calling leads
  • Research - New products and designs/trending products locally
  • Domestic jewelry brand research (msg/whatsapp/Viber) R and D on customer service
  • Support Digital Marketing team
  • Providing Technical Support
  • Adhering to Policies and Procedures
  • Other tasks as provided or added by the Management

This job has expired.

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