HLE Nepal

Customer Relationship Specialist

HLE Nepal

Customer Relationship Specialist

Home Loan Experts is the top specialist mortgage company in Australia with rapidly growing offices in Sydney and Kathmandu. Having settled over $2 billion home loans, we are the leading financial service provider in Australia. 

We exist to get tough loans approved; that's why our customer service is the best!

HLE Nepal Pvt. Ltd is an extension of Home Loan Experts. Our office in Kathmandu has 350 happy and energetic team working to provide the best customer service and our team of brilliant tech team focuses on building world-class fintech products. 

We believe in employee growth and offer amazing career advancement opportunities for our employees. 

If you want to be part of this please visit our website https://hlenepal.com.np/

**We regret that only shortlisted candidates will be contacted.**

Home Loan Experts is the top specialist mortgage company in Australia with rapidly growing offices in Sydney and Kathmandu. Having settled over $2 billion home loans, we are the leading financial service provider in Australia. 

We exist to get tough loans approved; that's why our customer service is the best!

HLE Nepal Pvt. Ltd is an extension of Home Loan Experts. Our office in …

Customer Relationship Specialist

Views: 2134 | This job is expired 4 days, 23 hours ago

Basic Job Information

Job Category : Marketing / Advertising / Customer Service > Sales/ Marketing, Customer relationship
Job Level : Entry Level
No. of Vacancy/s : [ 8 ]
Employment Type : Full Time
Offered Salary : NRs. 35,000.00 Monthly
Apply Before(Deadline) : Dec. 01, 2021 23:55 (4 days, 23 hours ago)

Job Specification

Education Level : Bachelor
Experience Required : More than or equals to 1 year
Professional Skill Required : Marketing Public Relations Recording Management Communication Risk Management
Other Specification

Buying a house is a big dream for many individuals. How about being a part of a team that will help thousands of Australians get their dream homes in Australia while sitting from the comfort of your chair here in Nepal? 

If this idea excites you then here is a perfect opportunity for you. We have an exciting new role as a Customer Relationship Specialist (CRS) 

Who are you?

As a CRS, you will be someone who loves to talk, meet new people (albeit virtually!), and has a genuine interest in helping people. 

  • At least 1 year of customer service experience 
  • Bachelor’s degree 
  • Fluent verbal and written English communication - it is your samurai sword to understand your customer’s needs and mitigate errors 
  • Great Customer experience- they say, the best advertising for yourself is a loyal customer spreading the word on how incredible you are
  • Attention to detail - as we are selling dreams and crunching with numbers, we must be extra precise
  • Resilience and Consistency- everyone goes through bad experiences, just have the zeal to overcome them and develop your ability to recover
  • Be solution focused - life is not always a bed of roses, there will be issues and problems, how creative are you? Can you think out of the box for solutions? 
  • Time Management ability- whoever has the secret recipe to master this skill, CRS, is your destination
  • Strong Work Ethics - this is one of the important values we follow at HLE Nepal especially so as we are in the finance business 
  • Accountability - owning your responsibilities, makes you a better version of yourselves. 
  • Drive for strong career progression- we want you to grow and develop along with our business Let’s learn and grow together

Job Description

  • The main objective of this position is to maximize customer retention and growth
  • Get in touch with the clients to understand their needs and plans 
  • Provide an excellent customer experience by acting in the best interest of clients 
  • Provide timely updates on the client's loan situation and position, as well as suggestions to help them get the most out of their loan.
  • Handle client’s queries & objections 
  • Communicate with lenders, BDMs, and the talented pool of our brokers about the loan scenarios and take appropriate action.
  • Generate Post settlement leads - how do you convince the customers to stay with us for the long term and get new business? 
  • Increase the number of positive product reviews and Facebook reviews.

Why should you join us: 

At HLE we love the work we do and the colleagues we work with. We offer great growth and amazing career advancement opportunities for our employees. Although we work in a high-paced environment and work can get really hectic at times, we offer flexible working hours to maintain that very important work-life balance. Of course, we love to have fun too so we have team-building activities, team lunches and take every opportunity to celebrate our wins! 

Oh did we mention, we only work 5 days a week? Mon- Fri. 

  • Besides the list of benefits that the Labour Law mandates, we also offer;
  • COVID-19 leaves 
  • Annual Flu shots 
  • Partially paid internet service while working from home 
  • Book Bonus - you get paid for reading! 
  • Customer Referral - Refer your friends and relatives in Australia to use our services and we’ll reward you

Work Hours: 6:00 am to 2:00 pm, non-negotiable. (including 1-hour lunch break) Visit hlenepal.com.np and homeloanexperts.com.au to know more about us! 

Applying Procedure 

Up for a challenge? Apply online via our website hlenepal.com.np / [email protected] with the Cover Letter and an updated CV. 

Due to the high volume of applications received, we regret that only short-listed candidates will be contacted.

OR,


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