The Customer Relationship Executive plays a crucial role in driving sales growth and ensuring exceptional customer satisfaction. This role involves building strong relationships with customers, understanding their needs, and identifying opportunities for upselling and cross-selling to maximize revenue. The ideal candidate will be sales-oriented, customer-focused, and dedicated to enhancing the customer experience through proactive engagement and solution-oriented service.

Key Responsibilities

• Customer Engagement & Satisfaction: Serve as the main point of contact for customers, providing timely assistance, addressing inquiries, and resolving issues to ensure high levels of customer satisfaction.
• Customer Support: Respond to customer queries and issues promptly, ensuring quick and efficient resolution to maintain high customer satisfaction.
• Account Management: Track customer accounts and update customer information, managing renewals, contract negotiations, and service adjustments as needed.
• Relationship Building: Develop strong, long-lasting relationships with customers by understanding their business needs, providing tailored recommendations, and consistently delivering excellent service.
• Customer Retention: Implement strategies to maintain customer loyalty, reduce churn, and proactively address potential issues before they impact the customer relationship.
• Sales Support: Collaborate with the sales team to ensure a smooth onboarding process for new customers and assist with renewal discussions to drive repeat business.
• Feedback Collection & Insights: Gather customer feedback to inform product and service improvements and relay insights to internal teams to enhance the overall customer experience.
• Performance Tracking: Maintain accurate records of customer interactions and utilize CRM systems to monitor engagement and report on customer relationship metrics.
• Cross-Department Collaboration: Work closely with marketing, product development, and customer support teams to ensure seamless delivery of service, keeping the customer’s needs at the forefront.

Qualifications

Education: Bachelor’s degree in Business, Sales, Marketing, or a related field.

Experience:

• 1-2 years of experience in customer relationship management, sales, or customer services.
• Recent graduates and freshers are also encouraged to apply.

Skills:

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with a customer-focused approach.
• Proficiency with CRM software and Microsoft Office Suite.
• Ability to manage multiple customers and prioritize tasks efficiently.
• Exceptional customer service skills and a commitment to customer satisfaction.

Personal Attributes

• Empathy and Patience: Demonstrates a deep understanding of customer needs and shows patience in resolving their issues.
• Proactive and Detail-Oriented: Takes initiative to engage with customers regularly and pays close attention to details.
• Team Player: Works effectively with internal teams to deliver the best service experience to customers.
• Adaptability: Able to adjust in a fast-paced environment and handle changing customer needs.

Why Join Us?

Competitive Compensation: Salary with attractive performance-based incentives, allowing you to earn more as you achieve and exceed sales targets.

Growth Opportunities: Be part of a supportive team that values professional growth and career advancement.

As a Customer Relationship Executive, you’ll have the opportunity to make a significant impact on our customer satisfaction and retention efforts. Join our team to build meaningful customer relationships and contribute to a positive customer journey.

Note: Female candidates are highly encouraged to apply and will be given preference.