Gogoro Nepal

Customer Relation Officer

Views: 2146|Published on: Jul 01, 2025|

Sales / Public Relations

+1 more

Mid Level

Full Time

Vacancy: 1

Kamaladi, Kathmandu|

Experience: More than 3 years|

NRs. 30,000 - 50,000 Monthly

Job Description

Roles and responsibilities of this job

We’re looking for a Customer Relations Officer to be the voice and ears of our brand — someone who supports our valued customers while managing our CRM system to ensure no one is left unheard.

Responsibilities:

Act as the primary point of contact for our existing customers — via calls, messages, or in-person when needed.
Handle customer queries related to scooters, battery swapping, or service issues, and coordinate with internal teams for quick resolution.
Maintain and update customer records in the CRM system.
Follow up with customers to ensure satisfaction post-resolution.
Analyze CRM data to identify patterns, improve service quality, and reduce recurring issues.
Coordinate with our cold-call/CSR team to keep track of interactions and feedback.
Build long-term trust with our riders and turn their feedback into actionable insights.

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:More than 3 years

Other Specification

Bachelor’s/Master's degree in Business, Marketing, Communications, or related field.
3+ years of experience in customer service or CRM management preferred.
Strong communication skills in Nepali and English.
Basic computer and CRM software knowledge.
Good interpersonal skills, patience, and problem-solving ability.
Friendly, patient, and professional demeanor.
Tech-savvy and familiar with CRM tools or willing to learn quickly.
Ability to work in a fast-paced, evolving tech environment (bonus if you're into EVs!)

Skills Required

Required skills for this job

Problem Solving

Quick Learner

Customer Service

Cold Calling

CRM Software

Salary

Offered financial and non-financial compensation for this job

Offered Salary:NRs. 30,000 - 50,000 Monthly

Applying Procedure

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Apply Before: Jul 16, 2025

About the organization

Gogoro Nepal

Founded in 2011, Gogoro is putting energy into things that matter. With a mission to deliver consumer innovations that will improve how the world’s most populated cities distribute and utilize energy, the company is enabling the transformation of megacities into smart cities. Gogoro is working toward a better future by putting power in the hands of everyone to move us all forward, faster.

Website: https://www.gogoronp-nebula.com/

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