Founded in 2011, Gogoro is putting energy into things that matter. With a mission to deliver consumer innovations that will improve how the world’s most populated cities distribute and utilize energy, the company is enabling the transformation of megacities into smart cities. Gogoro is working toward a better future by putting power in the hands of everyone to move us all forward, faster.

Website: https://www.gogoronp-nebula.com/

Customer Relation Officer

Views: 1961 | This job is expired 1 week, 6 days ago

Basic Job Information

Job Category	:	Sales / Public Relations > Customer Relation
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Kamaladi, Kathmandu
Offered Salary	:	NRs. 30,000 - 50,000 Monthly
Apply Before(Deadline)	:	Jul. 16, 2025 23:55 (1 week, 6 days ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than 3 years
Professional Skill Required	:	Cold Calling Problem Solving Customer Service Quick Learner CRM Software

Other Specification

Bachelor’s/Master's degree in Business, Marketing, Communications, or related field.
3+ years of experience in customer service or CRM management preferred.
Strong communication skills in Nepali and English.
Basic computer and CRM software knowledge.
Good interpersonal skills, patience, and problem-solving ability.
Friendly, patient, and professional demeanor.
Tech-savvy and familiar with CRM tools or willing to learn quickly.
Ability to work in a fast-paced, evolving tech environment (bonus if you're into EVs!)

Job Description

We’re looking for a Customer Relations Officer to be the voice and ears of our brand — someone who supports our valued customers while managing our CRM system to ensure no one is left unheard.

Responsibilities:

Act as the primary point of contact for our existing customers — via calls, messages, or in-person when needed.
Handle customer queries related to scooters, battery swapping, or service issues, and coordinate with internal teams for quick resolution.
Maintain and update customer records in the CRM system.
Follow up with customers to ensure satisfaction post-resolution.
Analyze CRM data to identify patterns, improve service quality, and reduce recurring issues.
Coordinate with our cold-call/CSR team to keep track of interactions and feedback.
Build long-term trust with our riders and turn their feedback into actionable insights.