Aloi Private Limited is a fin-tech company that builds software for microfinance. For more information, please visit www.aloi.global. We are seeking a full-time Customer Growth Officer A Customer Growth Officer (CGO) is a strategic executive role within a company that focuses on driving customer growth and maximizing the lifetime value of customers. The primary responsibility of a CGO is to develop and implement strategies to acquire new customers, retain existing ones, and increase revenue from the customer base.

Customer Growth Officer

Views: 1546 | This job is expired 1 year, 5 months ago

Basic Job Information

Job Category	:	General Mgmt. / Administration / Operations
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Kuleshwor, Kathmandu, Nepal
Offered Salary	:	NRs. 28,000 - 30,000 Monthly
Apply Before(Deadline)	:	Dec. 30, 2023 23:55 (1 year, 5 months ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than 1 year

Other Specification

Proven experience in sales department
Outstanding communication and interpersonal abilities
Excellent organizational and leadership skills
Excellent knowledge of MS Office, CRM and office management software
Bachelor Complete in BBA, marketing, sales is preferred

Job Description

Develop and implement strategies to retain existing customers.
Identify factors affecting customer retention and address them.
Design and execute plans to upsell and cross-sell additional products or services to existing customers.
Collaborate with marketing teams to create targeted campaigns.
Utilize customer feedback and data to make informed decisions.
Utilize data analytics to identify growth opportunities and customer trends.
Develop key performance indicators (KPIs) to measure customer growth and success.
Work closely with sales and marketing teams to align growth strategies.
Provide insights to marketing for targeted campaigns based on customer behavior.
Establish and manage customer advocacy programs.
Identify and leverage satisfied customers as brand ambassadors.
Develop and manage customer loyalty programs.
Implement incentives to encourage repeat business.
Monitor and analyze the financial impact of customer growth initiatives.
Provide financial forecasts related to customer acquisition and retention.
Approaching clients from different perspectives and identifying solutions for the problem.