BDC Foods
Consumer Products / FMCG

BDC Food Pvt Ltd is a rapidly growing dairy and beverages company with a strong foothold in both local market and upcoming beverage markets including imported beverages, is looking to expand its operations in the Kathmandu Valley. We are seeking enthusiastic, talented, and dynamic individuals to join our team for the following positions:

Customer Follow-up Representative

Views: 1513 | Apply Before: 6 days, 21 hours from now

Basic Job Information

Job Category	:	Marketing / Advertising / Customer Service > Customer Support
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 5 ]
Employment Type	:	Full Time
Job Location	:	Kathmandu
Offered Salary	:	NRs. 25,000 - 30,000 Monthly
Apply Before(Deadline)	:	Apr. 28, 2025 23:55 (6 days, 21 hours from now)

Job Specification

Education Level	:	Higher Secondary (+2/A Levels/Ib)
Experience Required	:	More than 1 year
Professional Skill Required	:	Organizational Time Management Customer Service Relationship Management CRM Software

Other Specification

High school diploma or equivalent (Bachelor’s degree is a plus)
1+ year of experience in customer service, customer experience, or a related field
Strong communication and interpersonal skills
Empathetic, patient, and solution-oriented
Proficient in using CRM systems and customer support tools
Ability to handle multiple follow-ups with excellent attention to detail
Must have own two wheeler with a valid license.

Salary and Benefits:

Salary + Commission Range
Working Hours: 9 AM to 5 PM
Others as per company rules.

Job Description

A "Customer Follow-up Representative" or "follow-up customer service representative" is a customer service professional who focuses on proactively checking in with customers after a service or purchase to ensure satisfaction and address any outstanding issues. This role involves going beyond initial interactions to build relationships and enhance the overall customer experience.

Key Responsibilities:

Checking in after service or purchase: This involves contacting customers to confirm satisfaction with the resolution of an issue, the quality of a product, or the overall service experience.
Addressing outstanding issues: Following up allows representatives to identify and resolve any lingering problems or concerns that customers may have.
Gathering feedback: Representatives can use follow-up interactions to collect customer feedback on their experiences and identify areas for improvement.
Building relationships: Proactive follow-up demonstrates a commitment to customer satisfaction and can help build stronger, more trusting relationships.
Providing additional assistance: Representatives can offer further support or guidance to customers, ensuring they have all the information they need.

Examples of Follow-Up Interactions:

Post-purchase follow-up: A representative might call or email a customer after they have made a purchase to inquire about their satisfaction with the product and ensure they are happy with their purchase.
Follow-up after service resolution: After a customer has had their issue resolved, a representative can check in to make sure the problem is fully addressed and that the customer is satisfied with the resolution.
Follow-up after a meeting or appointment: Following a meeting with a customer, a representative might send an email to summarize the meeting, thank the customer for their time, and identify next steps.