Since 2015, Newmew Nepal has actively committed to satisfying the needs of numerous Nepalese individuals by providing affordable, high-quality eyewear. Over time, we have expanded our product range to include over 1000 distinctive eyewear styles and designs.

The company's vision is to become a trusted provider of eyewear solutions, catering to all age groups, with a focus on quality, innovation, and customer satisfaction. Its mission is to deliver a diverse range of sunglasses, lenses, frames, and glasses that meet the needs and preferences of consumers in Nepal, while maintaining high standards of product quality and service excellence. With a commitment to continuous improvement and sustainability, we strive to establish long-term relationships with our customers, employees, and stakeholders, and contribute positively to the eyewear industry in Nepal.

We envision a world where everyone has access to stylish eyewear that enhances their unique style and vision, and we are committed to making this vision a reality. Join us on our journey to make eyewear more than just an accessory – let's make it a reflection of your unique identity and a tool for a clearer, brighter future.

Since 2015, Newmew Nepal has actively committed to satisfying the needs of numerous Nepalese individuals by providing affordable, high-quality eyewear. Over time, we have expanded our product range to include over 1000 distinctive eyewear styles and designs.

The company's vision is to become a trusted provider of eyewear solutions, catering to all age groups, with a focus on quality, innovation, and customer satisfaction. Its …

Customer Experience Incharge

Views: 1728 | This job is expired 6 months ago

Basic Job Information

Job Category	:	Marketing / Advertising / Customer Service
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Kathmandu
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	Apr. 08, 2024 23:55 (6 months ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than or equal to 2 years
Professional Skill Required	:	Interpersonal Skills Collaboration Communication Time Management Analytical

Other Specification

Academic Qualification: Bachelor’s degree in Business, Marketing, or a related field. – BBA, BBS, BBM
Proper communication and interpersonal skills.
Dedication and loyalty towards work.
Time management.
Ability to work in a team.
Strong analytical and communication skills.
Familiarity with CRM systems and sales reporting tools.
Positive and collaborative interaction between team members and company.

Job Description

As a Customer Experience Incharge, you will be responsible for:

Keep track of sales data, prepare sales and business development reports.
Contribute to team effort by accomplishing related results as needed.
Collaborating with other departments, such as finance, marketing, and operations
Assist in preparation of the sales report/Month to Month Progress report/Hurdles at Sales Team/Suggestion and Recommendation.
Recommend for an incentive plan to motivate and reward the team.
Coordinating on sales performance and profitability metrics regularly.
Reporting sales performance, forecast sales targets and comparing it with actual sales data.
Developing and implementing strategies to maximize sales revenue and increase profitability.
Collaborating with the sales and marketing team to develop and implement strategies/Campaigns to increase demand for least/fast moving products.
Providing training and development opportunities to the CSR Team, including sales pitching techniques, product knowledge, and customer service skills.
Oversee report collection and analysis of CSR-generated reports, emphasizing sales metrics.
Provide clear guidance and instructions to CSRs based on report analysis.
Implement a monitoring system to track CSR performance against targets and identify areas for improvement.
Collaborate with the sales team to align strategies and ensure coordination.
Prepare comprehensive reports on CSR performance and present findings to senior management.
Identify opportunities for process improvement in sales and customer service and collaborate with cross-functional teams.