daraz.com.np

Customer Experience Executive

daraz.com.np

Customer Experience Executive

Founded in 2015, Daraz is South Asia’s leading e-commerce platform in Pakistan, Bangladesh, Sri Lanka, Nepal and Myanmar. It empowers more than 100,000 active sellers with world-class marketplace technology to reach the fast-growing consumer class in a region of 500 million people. Through Daraz Express and Daraz Pay, it operates the most efficient and digitalised logistics and payments infrastructure in its markets. Daraz’ vision is to be a champion of South Asia serving 100 million customers and businesses by 2030.

For more information, please visit www.daraz.com

Founded in 2015, Daraz is South Asia’s leading e-commerce platform in Pakistan, Bangladesh, Sri Lanka, Nepal and Myanmar. It empowers more than 100,000 active sellers with world-class marketplace technology to reach the fast-growing consumer class in a region of 500 million people. Through Daraz Express and Daraz Pay, it operates the most efficient and digitalised logistics and payments infrastructure in its markets. Daraz’ vision …

Customer Experience Executive

Views: 8582 | This job is expired 3 years, 6 months ago

Basic Job Information

Job Category : Marketing / Advertising / Customer Service
Job Level : Entry Level
No. of Vacancy/s : [ 66 ]
Employment Type : Temporary
Job Location : Kathmandu
Offered Salary : Negotiable
Apply Before(Deadline) : Oct. 12, 2020 23:55 (3 years, 6 months ago)

Job Specification

Education Level : Under Graduate (Bachelor)
Experience Required : More than or equal to 1 year
Professional Skill Required : Communication Teamwork Technical Interpersonal Skills
Other Specification

  • Bachelors Degree with minimum of 1 years of experience in related field
  • Strong Verbal Communication skills and interpersonal skills
  • Must be a Team Player with good decision making ability


Job Description

  • Answer to customer queries and complaints as per Daraz Standard Operating Procedure (SOP). Queries and complaints may relate to order, product or the process
  • Learn Daraz systems and processes as and when guided
  • Coordinate with the customer on complaints, escalate the issue to internal department and ensure timely follow- up to ensure customer experience
  • Maintain the call quality and productivity as per the set KPI targets & ensure company compliance
  • Suggest improvement areas as per customer feedback and self-analysis. Involve in various customer experience surveys and projects


This job has expired.

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