daraz.com.np

Customer Experience Executive

daraz.com.np

Customer Experience Executive

Launched in 2012, Daraz is South Asia's online shopping and selling destination of choice present in Pakistan, Bangladesh, Sri Lanka, Myanmar and Nepal. Supported by a wide range of tailored marketing, data, and service solutions, the pioneering ecommerce ecosystem in South Asia has 30,000 sellers and 500 brands, serving 5 million consumers. With 2 million products available, Daraz offers a diverse assortment of products in categories ranging from consumer electronics to household goods, beauty, fashion, sports equipment, and groceries. Focused on providing an excellent customer experience, it offers multiple payment methods including cash-on-delivery, comprehensive customer care and hassle-free returns.

Daraz is owned by Alibaba Group Holding Limited.

Launched in 2012, Daraz is South Asia's online shopping and selling destination of choice present in Pakistan, Bangladesh, Sri Lanka, Myanmar and Nepal. Supported by a wide range of tailored marketing, data, and service solutions, the pioneering ecommerce ecosystem in South Asia has 30,000 sellers and 500 brands, serving 5 million consumers. With 2 million products available, Daraz offers a diverse assortment of products …

Customer Experience Executive

Views: 7934 | This job is expired 1 week, 5 days ago

Basic Job Information

Job Category : Marketing / Advertising / Customer Service
Job Level : Entry Level
No. of Vacancy/s : [ 66 ]
Employment Type : Temporary
Job Location : Kathmandu
Offered Salary : Negotiable
Apply Before(Deadline) : Oct. 12, 2020 23:55 (1 week, 5 days ago)

Job Specification

Education Level : Bachelor
Experience Required : More than or equals to 1 year
Professional Skill Required : Technical Teamwork Communication Interpersonal
Other Specification

  • Bachelors Degree with minimum of 1 years of experience in related field
  • Strong Verbal Communication skills and interpersonal skills
  • Must be a Team Player with good decision making ability


Job Description

  • Answer to customer queries and complaints as per Daraz Standard Operating Procedure (SOP). Queries and complaints may relate to order, product or the process
  • Learn Daraz systems and processes as and when guided
  • Coordinate with the customer on complaints, escalate the issue to internal department and ensure timely follow- up to ensure customer experience
  • Maintain the call quality and productivity as per the set KPI targets & ensure company compliance
  • Suggest improvement areas as per customer feedback and self-analysis. Involve in various customer experience surveys and projects


Applying Procedure
  • Please CLICK HERE to apply for the position.
  • If you have been referred by a current or past Daraz employee, please mention the referrer’s full name and contact information in the cover letter itself

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