newmew
Retail / Shops

Since 2015, Newmew Nepal has actively committed to satisfying the needs of numerous Nepalese individuals by providing affordable, high-quality eyewear. Over time, we have expanded our product range to include over 1000 distinctive eyewear styles and designs.

The company's vision is to become a trusted provider of eyewear solutions, catering to all age groups, with a focus on quality, innovation, and customer satisfaction. Its mission is to deliver a diverse range of sunglasses, lenses, frames, and glasses that meet the needs and preferences of consumers in Nepal, while maintaining high standards of product quality and service excellence. With a commitment to continuous improvement and sustainability, we strive to establish long-term relationships with our customers, employees, and stakeholders, and contribute positively to the eyewear industry in Nepal.

We envision a world where everyone has access to stylish eyewear that enhances their unique style and vision, and we are committed to making this vision a reality. Join us on our journey to make eyewear more than just an accessory – let's make it a reflection of your unique identity and a tool for a clearer, brighter future.

The company's vision is to become a trusted provider of eyewear solutions, catering to all age groups, with a focus on quality, innovation, and customer satisfaction. Its …

Customer Experience (CX) Coordinator

Views: 881 | This job is expired 1 month, 1 week ago

Basic Job Information

Job Category	:	Marketing / Advertising / Customer Service
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Mid Baneshwor
Offered Salary	:	Not Disclosed
Apply Before(Deadline)	:	Mar. 31, 2025 23:55 (1 month, 1 week ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than or equal to 1 year
Professional Skill Required	:	Leadership Communication Problem Solving Customer Service Relationship-Building Skills

Other Specification

Strong communication and interpersonal skills to support and work with customer-facing teams.
Problem-solving abilities, especially in assisting with customer issues and concerns.
Understanding of customer experience management and customer service tools.
Ability to analyze data and assist in turning customer feedback into actionable insights.
Excellent written and verbal communication skills.
Bachelor’s degree in business, marketing, or a related field (preferred).
Previous experience in customer service or customer experience is required.

Job Description

1. Customer Experience Strategy:

Assist in developing and implementing strategies to improve the overall customer experience across various channels (social media, website, phone, etc.).
Help align customer experience initiatives with company goals and customer needs.
Identify opportunities to improve service quality and customer interactions.

2. Customer Interaction Management:

Support customer service teams in delivering excellent support and fostering strong customer relationships.
Assist in handling customer complaints and issues, ensuring quick and effective resolutions.
Monitor and gather customer feedback through surveys, social media, reviews, and other channels to identify areas for improvement.

3. Team Support & Training:

Assist in training customer-facing teams, including customer service representatives and sales staff, on best practices.
Promote a customer-focused culture within the team.
Help ensure that teams stay updated with the latest customer service techniques.

4. Process Improvement:

Help analyze existing customer service processes to identify inefficiencies or gaps in service delivery.
Suggest improvements to streamline operations, boost satisfaction, and minimize customer effort.
Support the monitoring of KPIs related to customer experience (e.g., customer satisfaction ratings, resolution time) and suggest ways to improve.

5. Reporting & Analysis:

Help track and report customer experience metrics to management, identifying trends, challenges, and successes.
Assist in analyzing customer feedback to create action plans for improvement.
Monitor satisfaction and loyalty metrics to help ensure continuous improvement.

6. Technology & Innovation:

Stay informed about the latest customer service tools and technologies (e.g., CRM systems, live chat tools).
Assist in the implementation of new tools to enhance customer interactions and streamline customer service operations.
Help experiment with creative ways to engage customers and enhance their journey.

7. Cross-functional Collaboration:

Collaborate with teams in marketing, sales, and product development to ensure customer feedback aligns with product and service improvements.
Work closely with marketing to ensure a consistent brand voice and experience across customer touch points.

This job has expired.

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