HLE Nepal

Customer Care Specialist

HLE Nepal

Customer Care Specialist

Home Loan Experts is the top specialist mortgage company in Australia with rapidly growing offices in Sydney and Kathmandu. Having settled over $2 billion home loans, we are the leading financial service provider in Australia. 

We exist to get tough loans approved; that's why our customer service is the best!

HLE Nepal Pvt. Ltd is an extension of Home Loan Experts. Our office in Kathmandu has 251 happy and energetic team working to provide the best customer service and our team of brilliant tech team focuses on building world-class fintech products. 

We believe in employee growth and offer amazing career advancement opportunities for our employees. 

If you want to be part of this please visit our website https://hlenepal.com.np/

**We regret that only shortlisted candidates will be contacted.**

Home Loan Experts is the top specialist mortgage company in Australia with rapidly growing offices in Sydney and Kathmandu. Having settled over $2 billion home loans, we are the leading financial service provider in Australia. 

We exist to get tough loans approved; that's why our customer service is the best!

HLE Nepal Pvt. Ltd is an extension of Home Loan Experts. Our office in …

Customer Care Specialist

Views: 1150 | Apply Before: 1 week, 3 days from now

Basic Job Information

Job Category : Marketing / Advertising / Customer Service
Job Level : Entry Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Kathmandu
Offered Salary : NRs. 35,000.00 Monthly
Apply Before(Deadline) : Apr. 22, 2021 23:55 (1 week, 3 days from now)

Job Specification

Education Level : Bachelor
Experience Required : More than or equals to 1 year
Other Specification

Whom will you be working with? 

  • Our dynamic Customer Care Team.

Key Skills and Qualifications: 

  • 1 year in a client-facing role (Freshers can be considered).
  • Experience in Customer service dealing with international clients.
  • Customer service.
  • Excellent communication skills, both written and verbal.
  • Meticulous attention to detail.
  • Able to work with minimum supervision.
  • Ability to work under pressure.
  • Great attitude.
  • Driven / Strong desire to learn.
  • Results /Solution-focused.
  • Team player and Problem Solving.
  • Prompt and proactive.


Job Description

What will you be doing? 

  • Answering and resolving customer’s queries and issues.
  • Handling the objection from clients effectively.
  • Managing and handling administrative tasks of customer care team to maximize customer retention and growth.
  • Creating Post settlement leads.
  • Providing excellent customer experience to both internal and external customers.
  • Other tasks related to customer care.

Why join us? 

  • A secure long-term role.
  • Work with the very best in the industry.
  • A competitive monthly salary.
  • Paid annual leave and sick leave. 
  • 5- day work week except for the first Sunday of each month (for Team Building activities and learning).
  • Training and Development budget just for you.
  • Book Bonus - we pay you to read! (for all the book worms).
  • Office sponsored ‘Employee Assistance Program’ to take care of your mental health.
  • Accidental and Medical Insurance (for you and 2 of your loved ones)- we’ve got you covered! 
  • Gifts, Parties, and events – we want you to have some fun at work!
  • Free breakfast every day (when the office resumes).

Work hours: 6:00 am to 2:00 pm including a 1-hour lunch break.

Visit hlenepal.com.np and homeloanexperts.com.au to know more about us!

Due to the high volume of applications received, we regret that only short-listed candidates will be contacted. 

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