HLE Nepal
Multinational Companies

Who We Are:

Alaya is a place where dreams take shape and grow. Originally founded as Home Loan Experts in 2007, the company expanded its reach by establishing HLE Nepal in 2012, which later rebranded to Alaya. This transformation signifies Alaya's unwavering commitment to supporting not only its customers and clients but also its community and colleagues. Alaya goes beyond being a mortgage industry leader, offering a boundless place of limitless potential where individuals can dedicate their hearts, flourish, and shine. Alaya redefines the power of place, becoming “Your Place” to dedicate your heart, to flourish, and to shine.
Alaya and Home Loan Experts offer more than mortgage expertise; it's a place where you can thrive. Here, we value Passion, Care, and Oneness—caring deeply for our team and embracing unity. Together, the Alaya team works as one family, united in their mission to help people realise their dreams.

To know more about us and careers, please visit Alaya and to know more about our mortgage business, please visit Home Loan Experts.

Who We Are:

Customer Care Specialist

Views: 4219 | This job is expired 4 years, 2 months ago

Basic Job Information

Job Category	:	Marketing / Advertising / Customer Service
Job Level	:	Entry Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Kathmandu
Offered Salary	:	NRs. 35,000 Monthly
Apply Before(Deadline)	:	Apr. 22, 2021 23:55 (4 years, 2 months ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	Not Required

Other Specification

Whom will you be working with?

Our dynamic Customer Care Team.

Key Skills and Qualifications:

1 year in a client-facing role (Freshers can be considered).
Experience in Customer service dealing with international clients.
Customer service.
Excellent communication skills, both written and verbal.
Meticulous attention to detail.
Able to work with minimum supervision.
Ability to work under pressure.
Great attitude.
Driven / Strong desire to learn.
Results /Solution-focused.
Team player and Problem Solving.
Prompt and proactive.

Job Description

What will you be doing?

Answering and resolving customer’s queries and issues.
Handling the objection from clients effectively.
Managing and handling administrative tasks of customer care team to maximize customer retention and growth.
Creating Post settlement leads.
Providing excellent customer experience to both internal and external customers.
Other tasks related to customer care.

Why join us?

A secure long-term role.
Work with the very best in the industry.
A competitive monthly salary.
Paid annual leave and sick leave.
5- day work week except for the first Sunday of each month (for Team Building activities and learning).
Training and Development budget just for you.
Book Bonus - we pay you to read! (for all the book worms).
Office sponsored ‘Employee Assistance Program’ to take care of your mental health.
Accidental and Medical Insurance (for you and 2 of your loved ones)- we’ve got you covered!
Gifts, Parties, and events – we want you to have some fun at work!
Free breakfast every day (when the office resumes).

Work hours: 6:00 am to 2:00 pm including a 1-hour lunch break.

Visit hlenepal.com.np and homeloanexperts.com.au to know more about us!

Due to the high volume of applications received, we regret that only short-listed candidates will be contacted.

OR,

This job has expired.

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