Nepal Hearing and Speech Clinic
Hospital / Clinic / Diagnostic Centre

NHSCC is an integrated mix of experience and technology in the field of Hearing and Speech Impairment. NHSCC, established by Mr. Rajat Gautam is the most professional Hearing Care Centers in Kathmandu, Lalitpur and Bhaktapur, Nepal. It is all about service and NHSCCs relentless pursuit towards quality and settings high standards of professionalism making NHSCC stand ahead and shoulders above its competitors.

Customer Care Specialist

Views: 180 | Apply Before: 1 week, 6 days from now

Basic Job Information

Job Category	:	Marketing / Advertising / Customer Service
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Thapathali, Kathmandu
Offered Salary	:	Not Disclosed
Apply Before(Deadline)	:	Jun. 06, 2025 23:55 (1 week, 6 days from now)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than 2 years
Professional Skill Required	:	Interpersonal Skills Attention to Detail Communication Teamwork Customer Service

Other Specification

Minimum of 2 years of experience in a customer service or customer care role, preferably in a healthcare setting
Bachelor's degree in business administration, healthcare administration, or a related field is preferred.
Strong communication, problem-solving, and organizational skills
Proficient with computers and able to learn new software quickly
Ability to work in a fast-paced and dynamic environment
A compassionate and empathetic attitude towards clients
Excellent time management skills and ability to prioritize tasks
A positive and professional demeanor with the ability to handle challenging situations calmly and effectively

Job Description

We are seeking a motivated candidate to join our team as a Customer Care Specialist at Nepal Hearing and Speech Clinic. This position requires individuals who are passionate about providing exceptional customer service and creating a positive experience for our clients.

Responsibilities:

Act as the first point of contact for clients, responding to inquiries and resolving issues in a timely and professional manner
Schedule appointments and maintain accurate client records
Communicate effectively with clients to understand their needs and provide appropriate solutions
Collaborate with other departments to ensure client satisfaction and timely resolution of issues
Address and escalate any concerns or complaints through proper channels
Provide accurate and clear information about our services and products to clients
Strive to continuously improve customer service processes and procedures
Maintain a positive and friendly demeanor while interacting with clients in person, over the phone, and through email
Keep track of customer interactions and maintain detailed records for future reference
Meet and exceed customer satisfaction goals to ensure retention and loyalty