Nepal Hearing and Speech Clinic

Hospital / Clinic / Diagnostic Centre

Customer Care Specialist

Views: 1471|Published on: May 22, 2025

Marketing / Advertising / Customer Service

Mid Level

Full Time

Vacancy: 1

2nd Floor, Thapathali Complex, Thapathali Chowk, Kathmandu|

Experience: More than 2 years|

Not Disclosed

Job Description

Roles and responsibilities of this job

We are seeking a motivated candidate to join our team as a Customer Care Specialist at Nepal Hearing and Speech Clinic. This position requires individuals who are passionate about providing exceptional customer service and creating a positive experience for our clients.

Responsibilities:

Act as the first point of contact for clients, responding to inquiries and resolving issues in a timely and professional manner
Schedule appointments and maintain accurate client records
Communicate effectively with clients to understand their needs and provide appropriate solutions
Collaborate with other departments to ensure client satisfaction and timely resolution of issues
Address and escalate any concerns or complaints through proper channels
Provide accurate and clear information about our services and products to clients
Strive to continuously improve customer service processes and procedures
Maintain a positive and friendly demeanor while interacting with clients in person, over the phone, and through email
Keep track of customer interactions and maintain detailed records for future reference
Meet and exceed customer satisfaction goals to ensure retention and loyalty

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:More than 2 years

Other Specification

Minimum of 2 years of experience in a customer service or customer care role, preferably in a healthcare setting
Bachelor's degree in business administration, healthcare administration, or a related field is preferred.
Strong communication, problem-solving, and organizational skills
Proficient with computers and able to learn new software quickly
Ability to work in a fast-paced and dynamic environment
A compassionate and empathetic attitude towards clients
Excellent time management skills and ability to prioritize tasks
A positive and professional demeanor with the ability to handle challenging situations calmly and effectively

Skills Required

Required skills for this job

Communication

Teamwork

Customer Service

Interpersonal Skills

Attention to Detail

Salary

Offered financial and non-financial compensation for this job

Offered Salary:Not Disclosed

Applying Procedure

Click on Login to Apply and apply to this job via your jobseeker profile with easy apply process.

Note: You need to have merojob registered jobseeker profile to apply via your profile.

Apply Before: Jun 06, 2025

About the organization

Nepal Hearing and Speech Clinic

Hospital / Clinic / Diagnostic Centre

Bhaktapur

NHSCC is an integrated mix of experience and technology in the field of Hearing and Speech Impairment. NHSCC, established by Mr. Rajat Gautam is the most professional Hearing Care Centers in Kathmandu, Lalitpur and Bhaktapur, Nepal. It is all about service and NHSCCs relentless pursuit towards quality and settings high standards of professionalism making NHSCC stand ahead and shoulders above its competitors.