HLE Nepal

Customer Care Specialist

HLE Nepal

Customer Care Specialist

Home Loan Experts is the top specialist mortgage company in Australia with rapidly growing offices in Sydney and Kathmandu. Having settled over $2 billion home loans, we are the leading financial service provider in Australia. 

We exist to get tough loans approved; that's why our customer service is the best!

HLE Nepal Pvt. Ltd is an extension of Home Loan Experts. Our office in Kathmandu has 350 happy and energetic team working to provide the best customer service and our team of brilliant tech team focuses on building world-class fintech products. 

We believe in employee growth and offer amazing career advancement opportunities for our employees. 

If you want to be part of this please visit our website https://hlenepal.com.np/

**We regret that only shortlisted candidates will be contacted.**

Home Loan Experts is the top specialist mortgage company in Australia with rapidly growing offices in Sydney and Kathmandu. Having settled over $2 billion home loans, we are the leading financial service provider in Australia. 

We exist to get tough loans approved; that's why our customer service is the best!

HLE Nepal Pvt. Ltd is an extension of Home Loan Experts. Our office in …

Customer Care Specialist

Views: 5852 | This job is expired 3 days, 4 hours ago

Basic Job Information

Job Category : Marketing / Advertising / Customer Service
Job Level : Entry Level
No. of Vacancy/s : [ 8 ]
Employment Type : Full Time
Job Location : Kathmandu
Offered Salary : NRs. 35,000.00 Monthly
Apply Before(Deadline) : Jul. 31, 2021 23:55 (3 days, 4 hours ago)

Job Specification

Education Level : Bachelor
Experience Required : Not Required
Professional Skill Required : Interpersonal Communication Teamwork
Other Specification

Whom will you be working with? 

  • Our dynamic Customer Care Team.

Key Skills and Qualifications: 

  • 1 year in a client-facing role (Freshers can be considered).
  • Experience in Customer service dealing with international clients.
  • Customer service.
  • Excellent communication skills, both written and verbal.
  • Meticulous attention to detail.
  • Able to work with minimum supervision.
  • Ability to work under pressure.
  • Great attitude.
  • Driven / Strong desire to learn.
  • Results /Solution-focused.
  • Team player and Problem Solving.
  • Prompt and proactive.


Job Description

What will you be doing? 

  • Answering and resolving customer’s queries and issues.
  • Handling the objection from clients effectively.
  • Managing and handling administrative tasks of customer care team to maximize customer retention and growth.
  • Creating Post settlement leads.
  • Providing excellent customer experience to both internal and external customers.
  • Other tasks related to customer care.

Why join us? 

  • Social Security Fund (SSF) provided.
  • A secure long-term role.
  • Paid annual leave and sick leave.
  • Paid maternal and parental leaves. 
  • Accidental and Medical insurance for you and your 2 family members.
  • Office sponsored 'Employee Assistance Program'. 
  • A 5-day work week except for 1 Sunday of the month (for Learning and Team Building Activities).
  • Training and Development budget allocated just for you! 
  • Office-sponsored daily breakfasts. (when office resumes)
  • Recreation room to unwind and chill! 
  • Parties and events – we want you to have some fun at work!

Work hours: 6:00 am to 2:00 pm including a 1-hour lunch break.

Visit hlenepal.com.np and homeloanexperts.com.au to know more about us!

Sounds like an opportunity for you? Send us your resume and cover letter to [email protected] with the subject line "Career: Customer Care Specialist",addressing all the essential requirements. 

 

Due to the high volume of applications received, we regret that only short-listed candidates will be contacted. 

OR,


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