HLE Nepal
Multinational Companies

Who We Are:

Alaya is a place where dreams take shape and grow. Originally founded as Home Loan Experts in 2007, the company expanded its reach by establishing HLE Nepal in 2012, which later rebranded to Alaya. This transformation signifies Alaya's unwavering commitment to supporting not only its customers and clients but also its community and colleagues. Alaya goes beyond being a mortgage industry leader, offering a boundless place of limitless potential where individuals can dedicate their hearts, flourish, and shine. Alaya redefines the power of place, becoming “Your Place” to dedicate your heart, to flourish, and to shine.
Alaya and Home Loan Experts offer more than mortgage expertise; it's a place where you can thrive. Here, we value Passion, Care, and Oneness—caring deeply for our team and embracing unity. Together, the Alaya team works as one family, united in their mission to help people realise their dreams.

To know more about us and careers, please visit Alaya and to know more about our mortgage business, please visit Home Loan Experts.

Who We Are:

Customer Care Specialist

Views: 6876 | This job is expired 3 years, 11 months ago

Basic Job Information

Job Category	:	Marketing / Advertising / Customer Service
Job Level	:	Entry Level
No. of Vacancy/s	:	[ 8 ]
Employment Type	:	Full Time
Job Location	:	Kathmandu
Offered Salary	:	NRs. 35,000 Monthly
Apply Before(Deadline)	:	Jul. 31, 2021 23:55 (3 years, 11 months ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	Not Required
Professional Skill Required	:	Communication Teamwork Interpersonal Skills

Other Specification

Whom will you be working with?

Our dynamic Customer Care Team.

Key Skills and Qualifications:

1 year in a client-facing role (Freshers can be considered).
Experience in Customer service dealing with international clients.
Customer service.
Excellent communication skills, both written and verbal.
Meticulous attention to detail.
Able to work with minimum supervision.
Ability to work under pressure.
Great attitude.
Driven / Strong desire to learn.
Results /Solution-focused.
Team player and Problem Solving.
Prompt and proactive.

Job Description

What will you be doing?

Answering and resolving customer’s queries and issues.
Handling the objection from clients effectively.
Managing and handling administrative tasks of customer care team to maximize customer retention and growth.
Creating Post settlement leads.
Providing excellent customer experience to both internal and external customers.
Other tasks related to customer care.

Why join us?

Social Security Fund (SSF) provided.
A secure long-term role.
Paid annual leave and sick leave.
Paid maternal and parental leaves.
Accidental and Medical insurance for you and your 2 family members.
Office sponsored 'Employee Assistance Program'.
A 5-day work week except for 1 Sunday of the month (for Learning and Team Building Activities).
Training and Development budget allocated just for you!
Office-sponsored daily breakfasts. (when office resumes)
Recreation room to unwind and chill!
Parties and events – we want you to have some fun at work!

Work hours: 6:00 am to 2:00 pm including a 1-hour lunch break.

Visit hlenepal.com.np and homeloanexperts.com.au to know more about us!

Sounds like an opportunity for you? Send us your resume and cover letter to [email protected] with the subject line "Career: Customer Care Specialist",addressing all the essential requirements.

Due to the high volume of applications received, we regret that only short-listed candidates will be contacted.

OR,

This job has expired.

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