G.P.G. Services
BPO / Call Center / ITES

Website

G.P.G Services, located at Sanepa, Lalitpur, is looking to hire Customer Support Representative for International customer support for Australian clients.

Customer Care Representative

Views: 2094 | This job is expired 2 years ago

Basic Job Information

Job Category	:	Marketing / Advertising / Customer Service > Customer relationship
Job Level	:	Entry Level
No. of Vacancy/s	:	[ 5 ]
Employment Type	:	Full Time
Job Location	:	Sanepa
Offered Salary	:	NRs. 20,000 - 30,000 Monthly
Apply Before(Deadline)	:	Jun. 17, 2023 23:55 (2 years ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than 1 year

Other Specification

Desired Candidate Profile

Proficient in English language skills.
Experience in a customer service-oriented industry.
Computer literate: You're comfortable with the internet, computer usage and web-based application skills.
Experience with Microsoft Office products and various call center support programs.

Perks and Benefits

Competitive pay with attractive incentives and an attendance bonus.
A referral bonus is also provided.
Any Graduate / Undergraduate can apply

Note:

Looking for immediate joiners.
Hiring both experienced and freshers. Graduates or Undergraduates can apply.

Job Description

Identify and assess customers' needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Meet personal/customer service team sales targets and call handling quotas.
Handle customer complaints, when necessary, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies.
Take the extra mile to engage customers.

Work time: Shift starts from 6 a.m.

This job has expired.

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