• Address customer inquiries, complaints, and issues via phone, email, or chat.
• Offer information and guidance on products or services to enhance customer experience.
• Gather and report customer feedback to help improve products, services, and processes.
• Follow up on customer issues to ensure satisfaction and closure
• Manage and maintain customer records and interactions in an organized and efficient manner.
• Collaborate with other departments, such as marketing and sales, to resolve customer concerns and provide relevant information.
• Ensure timely and accurate responses to customer inquiries and complaints.
• Keep updated on industry trends, products, and services to provide accurate and up-to-date information to customers.
• Handle customer escalations and provide solutions to retain customer satisfaction. 

Join our team at Vigen Nepal and be a part of our commitment to providing the best customer service in the industry. Apply now and contribute to our success in delivering exceptional customer experiences.