Mero  Hospital

Trainee - Customer Service

Mero Hospital

Trainee - Customer Service

Online Health Care Pvt. Ltd. (Mero Hospital-heal at home) is a home-based medical service provider. Our team is composed of qualified doctors, paramedics, nurses, lab technicians, physiotherapists, acupuncturist, Asst. pharmacists, including managerial body. We have experience of 3 years in providing home-based medical service.

Trainee - Customer Service

Views: 331 | Apply Before: 4 days, 1 hour from now

Basic Job Information

Job Category : Healthcare / Pharma / Biotech / Medical / R&D
Job Level : Entry Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Kathmandu, Nepal
Offered Salary : Negotiable
Apply Before(Deadline) : May. 10, 2021 23:55 (4 days, 1 hour from now)

Job Specification

Education Level : Intermediate
Experience Required : More than or equals to 1 year
Professional Skill Required : Interpersonal Communication Time Management Problem Solving Microsoft Office Suite
Other Specification
  • Pleasant communication skill
  • Strong interpersonal and problem-solving abilities
  • Highly responsible & reliable
  • Sound Knowledge of Microsoft Office (Word, Excel)
  • Ability to work cohesively with fellow colleagues as part of a team with minimum supervision

Job Description

  • Welcome the patients/visitors and correlate them with the concerned department
  • Answer inquiries via phone, email and social medias
  • Deliver prompt and courteous customer service concern
  • Handle and resolve customer grievances
  • Update patients/visitors record in the system, including notes about interactions
  • Pitch ideas for improving customer care
  • Good knowledge of MS Office suite (Word, Excel, PowerPoint, etc.) and Photoshop
  • Receive and disseminate accurate information at right time to the concerned department
  • Other customer service related tasks

Job Action

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