Award Global
Investment

Award Global, founded in 2005, is a group company with five offices in Australia, China, and the Philippines. We integrate real estate development and sales, property management, financial services, and international remittance.

Since our inception, Award Global has provided comprehensive financial services to various clients, including Chinese Australians, international students, and individuals overseas. Our services cover home loan financing, real estate investment advice, fund and wealth management products, business investment solutions, property management, and foreign exchange transfers. With a wealth of local experience in real estate development, we also offer project development and trusteeship services for high-value investors.

Over the past 19 years, Award Global has operated with the corporate ethos of "Integrity-Based, Diligence-Oriented." We have established 24 branches in major cities such as Sydney, Melbourne, Brisbane, Canberra, Adelaide, Perth, and other locations, with our services extending across all regions of Australia and New Zealand.

Global Realty is the company specializing in property sales under Award Global. As a comprehensive real estate agency, adhering to the concept of professional services, Global Realty has expanded from single sales services to leasing, post-sales management, project marketing, and tailor-made real estate investment portfolio for VIP customers. With the success of running a number of high-quality exclusive projects as well as providing professional and efficient services, Global Realty has established an influential brand image in the real estate industry in Sydney and Melbourne.

Since its establishment, Global Realty is committed to providing customers with the most professional buy & sell services and providing consultant with the most competitive remuneration package and diverse career development platforms. The high project clearance rate and excellent sales performance have made Global Realty team continue to grow in size, becoming a partner that many developers are competing to cooperate with.

Award Global, founded in 2005, is a group company with five offices in Australia, China, and the Philippines. We integrate real estate development and sales, property management, financial services, and international remittance.

Since our inception, Award Global has provided comprehensive financial services to various clients, including Chinese Australians, international students, and individuals overseas. Our services cover home loan financing, real estate investment advice, fund …

Customer Care Manager

Views: 168 | Apply Before: 2 weeks, 1 day from now

Basic Job Information

Job Category	:	Banking / Insurance /Financial Services > Credit Administration, Credit Risk Analysis, Customer Relation, Finance/Accounts
Job Level	:	Senior Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Nepal
Offered Salary	:	NRs. 80,000 - 90,000 Monthly
Apply Before(Deadline)	:	Jul. 15, 2025 23:55 (2 weeks, 1 day from now)

Job Specification

Education Level	:	Graduate (Masters)
Experience Required	:	More than 1 year
Professional Skill Required	:	Adaptability Skills Communication Problem Solving Customer Care Operation Management

Other Specification

Minimum of 1 year of experience in a senior level customer care role in the Investment industry
Master's degree in Business Administration or a relevant field of study
Excellent leadership and management skills
Strong problem-solving and decision-making abilities
Proficient in customer relationship management (CRM) software
Exceptional communication and interpersonal skills
Detail-oriented and able to multitask
Proven ability to work effectively under pressure and meet targets and deadlines
Up-to-date knowledge of customer care best practices and industry standards

Job Description

We are seeking a highly motivated and experienced Customer Care Manager to lead our customer service operations and ensure a high standard of customer satisfaction. The ideal candidate will be responsible for managing a team, optimizing service processes, and implementing strategies to improve the overall customer experience.

Key Responsibilities :

Lead and mentor the Customer Care Team to ensure high performance and engagement.
Oversee all administrative processes and ensure adherence to internal policies.
Analyze customer service metrics and implement improvements.
Plan and execute customer retention strategies.
Develop and deliver training for team members.
Conduct performance reviews and manage team KPIs.
Collaborate with brokers to convert leads and share client insights.
Prevent clawbacks by strengthening client relationships and identifying upsell/cross-sell opportunities.
Support the transition of clients from non-conforming to prime lenders.
Oversee renegotiation of interest rates for competitiveness.
Monitor loan health and initiate regular client check-ins.
Manage high-complexity client scenarios, including construction and variations.
Handle escalated customer queries and objections.
Ensure superior client experience across all interactions.
Align team goals with broader company objectives.
Experience in the Australian Mortgage Industry.

What We Offer

Excellent Mission and Culture
Meaningful Work
Competitive Market Salary
Comprehensive health and medical insurance
Opportunities for personal development and growth
Regular team-building and social events
5 Working Days per week
Additional Bonus, Monetary & Non-Monetary Perks