Alfa Beta Institute

Customer Care Manager

Alfa Beta Institute

Customer Care Manager

Alfa Beta has gloriously completed 30 years in the field of International Education Consulting and is proudly representing more than 300 institutions from over 18 countries. Since its establishment, the organization has been dedicated to helping students make the right choice of their education and future careers globally. 

As a member of the AIRC and Prometric authorized Service Provider, we follow a very strict guideline of operations and have developed our working procedures accordingly. In these years we have grown to ten centers across the country and an onshore center in Sydney Australia. We are today the largest study abroad and test preparation center in Nepal touching and changing the lives of over ten thousand students annually.

Awarded with “Nepal’s No.1 Business Partner” for 2017, 2018 and again in 2019 by IDP IELTS we have also been trusted by global organizations such as Pearson and ETS who have authorized us to run their test centers at our premises. 

We believe that there is a tremendous potential in every individual and all that is needed to tap this potential is to give the individual the space to grow and explore.

Alfa Beta has gloriously completed 30 years in the field of International Education Consulting and is proudly representing more than 300 institutions from over 18 countries. Since its establishment, the organization has been dedicated to helping students make the right choice of their education and future careers globally. 

As a member of the AIRC and Prometric authorized Service Provider, we follow a very strict …

Customer Care Manager

Views: 643 | This job is expired 3 days, 7 hours ago

Basic Job Information

Job Category : Marketing / Advertising / Customer Service
Job Level : Mid Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : New Baneshwor
Offered Salary : Negotiable
Apply Before(Deadline) : Sep. 23, 2022 23:55 (3 days, 7 hours ago)

Job Specification

Education Level : Master
Experience Required : More than or equals to 5 years
Professional Skill Required : Interpersonal Leadership Customer Service Public Relations Client Relation

Job Description

  • Provide day-to-day leadership to ensure a high performance, customer service-oriented work environment that support achieving the Department’s and the organization's mission, objectives and values
  • Prioritize, assign, evaluate and supervise the work of all Customer Service Representatives
  • Provide coaching and guidance for performance improvement and development; directs and oversee the training of new representatives
  • Plan and implement work programs and customer service activities: modify departmental procedures and processes; create quality assurance tools to ensure completion, quality, and timeliness
  • Assume difficult and specialized customer relation situations, involving upset and dissatisfied customers and requiring sensitivity and sound judgment; take action to resolve complaints where appropriate, receive and respond to correspondence and telephone calls, provide information and handling issues, requests and complaints
  • Attend and participate in professional group meetings; stay abreast of new trends and innovations in utility billing and customer service; direct and participate in the incorporation of new developments into program areas, as appropriate
  • Assist and participate in the development and administration of the Customer Service annual budget

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